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Tutor

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4 Messages

Tue, Jun 3, 2014 10:06 PM

Property Damage

Hi,

 

I have been trying to get in touch with someone to fix the damage that was done to my property when ATT did the install.  It was a new install and they had to dig the front of the house to run the line.  When they dug the lines they cut the pipes for my spinklers.  When I told the installer he said he will fix the next day when they complete the installation.  When I checked my spinkler system 2 weekends ago I saw the water bubbling up at the location where the hole was and the sprinklers are not working.  The installer simply covered up the hole with the dirt and did not fix it.  I have made numerous atempts to get someone from customer service to help and they gave me some bogus claim number of P*****.  When I call ATT they tell me that they don't know what number that is for and I was promised a call from a service tech the next business day for an inspection.  It has been 2 weeks and no one has followed up.  Any suggestions.  I think I just sent a PM but have no confirmation

Responses

ms_unicorn

Former Employee

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4.9K Messages

6 years ago

Hello, dannyny18!


Thanks for posting. I'm sorry to hear about the damaged sprinkler system. We would certainly appreciate the opportunity to investigate further, so click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Tutor

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4 Messages

6 years ago

Hi,

 

I am still waiting for the sprinkers to be fixed.  Someone came out and looked at it.  They said it was fixed but when I turned on the sprinkers it is still not working.  Not sure how they can say it was fixed if no one was home to test it before they left.  I called them back and they had a 'landscaper' call me to schedule a time to come out to fix it again.  I left work early on the day of the appointment to meet the landscaper but no one showed up.  This is so frustrating beause it is getting hotter here in Dallas and the customer service is really frustrating with ATT

 

ACE - Expert

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15.5K Messages

6 years ago

 

We've had all this rain and everyone is under Stage 3 water restrictions, so at least your yard isn't burning up.

 

Seriously, though, ATT is probably going to pay the landscaper/irrigation guy so I'd try to get his number and get in contact with him.

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

6 years ago

The irrigation guy never made it out and the ATT worker was the one that scheduled him to come out and he didnt show up. 

ACE - Expert

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15.5K Messages

6 years ago

Are you dealing with Sedgwick, the insurance company?

 

We had damages a few years back (install tech fell through the garage ceiling) and had to deal directly w/Sedgwick.  In our case with damages to our home and auto, we got estimates and Sedgwick mailed us a check.

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

6 years ago

The tech came out and fixed it....

ATTDmitriyCM

Community Manager

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9.5K Messages

6 years ago

 

That's great, thank you for sharing!

 

Dmitriy

Rethink Possible


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

5 years ago

At&t installed new cable on my street and they ran a device to create a channel for the cable. They ran this machine under my paver driveway and when they did that, it pushed up on the pavers the entire width of my driveway. They also killed my grass but that is not important to me as the driveway. Please get back to me as soon as you can, i can be reached at [edited for privacy – please do not post personal information]

 

thank you

Contributor

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1 Message

4 years ago

They have had a "private" directional bore contractor in our neighborhood Derringer Circle East in Jacksonville FL for the past couple of days Not one speaks english and no markings on the trucks so no one to complain to about the tearing up of landscaping or the trash and scraps left in the yards.

One of the neighbors said they thought they saw Genesis on one of the trucks but no one can find a Genesis Directional Bore Company.

I along with a few of the neighbors were actually thinking of switching our service to ATT but if this is how they do business, I believe I would be better off calling a community meeting and having them booted from our community and go Comcast exclusive.

Just saying

JefferMC

ACE - Expert

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17.7K Messages

4 years ago


@kayefly wrote:

They have had a "private" directional bore contractor in our neighborhood Derringer Circle East in Jacksonville FL for the past couple of days Not one speaks english and no markings on the trucks so no one to complain to about the tearing up of landscaping or the trash and scraps left in the yards.

One of the neighbors said they thought they saw Genesis on one of the trucks but no one can find a Genesis Directional Bore Company.

I along with a few of the neighbors were actually thinking of switching our service to ATT but if this is how they do business, I believe I would be better off calling a community meeting and having them booted from our community and go Comcast exclusive.

Just saying


You have said you don't know who the boring company is.  I would seem that you likewise cannot know who they're working for.  But you're just going to assume they're with AT&T and call for community action based on... what, exactly?

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

4 years ago

I own a house in Kingsridge subdivision off hwy 92 in Woodstock. The workers installing the fiber optic line last Friday damaged my fence. How do I get someone out to look at it?

Contributor

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1 Message

4 years ago

on 11/7/16, a worker in an AT&T telephone truck ran over our curb, broke the curb, broke the asphalt and broke the sprinkler head and pipe. if we turn on our sprinkler systems, water gushes out of the hole that was created. Liz ***** address *****, Tyler, TX 75701 email: ***** phone: [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Contributor

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1 Message

3 years ago

ATT seems to have some issues how to handle property damage. We don't have att service. But when they installed it next door..... they did dig in our yard and cut our invisible fence.

 

Impossible to Google and find where to get help. Finally contacted them through twitter. Informed them about the address and the damage. I don't see why they need more information action and also told them that they can call invisible fence and they will repair it.

 

But 2017, they still want to call me so I ask for what more info they need. They can not explain what info they need but want a phone number. It is my time that I don't want to waste, but I provided an phone number that are outside US (I never use phone, I do everything online but have a European cell due to that I spend some time there for work). And this is funny, att can not call international numbers and give me an address to report property damage. And in that link is of course a phone number to call. 

 

They have all all info and still they don't know how to handle it. 

 

But I assume that then they have all info they also take the responsibility for my dogs. I wrote, just call invisible fence and they will solve it, or I can do it and pay if you send a check of 200 USD.

 

Maybe they should make a visit to Costco and understand what service is. I was close to write customer service..... but as said before, I'm not a customer.

 

 

 

 

Tutor

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2 Messages

2 years ago

I knew ATT was installing fiber and was notified by my city councilman as well as my HOA. The contractors were just as the previous poster described. Mexicans in unmarked vans. They also cut my water line and got me a $600 water bill. 

[Inappropriate content removed]

[Please keep it courteous]

Contributor

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2 Messages

a year ago

Severe Yard Damage!

I came home to a huge hold in my yard with grass and dirt everywhere.  In addition, there are multiple wires coming out of the box, which go across my driveway and down the sidewalk.  AT&T never asked permission to dig up my yard to connect someone else's cable and internet!  I called and was told someone would come out to evaluate the damage.  A few days later a man came and I was told that AT&T would fix the damage within the week.  This was over a week ago and the damage is still not fixed.  Furthermore, there have been two major storms, which have blown the grass and mud all over causing further damage.  I am very unhappy, especially because I could be fined by my HOA for this and I should not have to pay/fix something I never requested!  This problem needs to be resolved and it needs to be done quickly so that the damage does not get worse or so that nobody gets injured from tripping or falling over the hole.

 

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