Property Damage

Hello, dannyny18!

Thanks for posting. I'm sorry to hear about the damaged sprinkler system. We would certainly appreciate the opportunity to investigate further, so click here to send us a private message.

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-Mariana

Hi,

I am still waiting for the sprinkers to be fixed.  Someone came out and looked at it.  They said it was fixed but when I turned on the sprinkers it is still not working.  Not sure how they can say it was fixed if no one was home to test it before they left.  I called them back and they had a 'landscaper' call me to schedule a time to come out to fix it again.  I left work early on the day of the appointment to meet the landscaper but no one showed up.  This is so frustrating beause it is getting hotter here in Dallas and the customer service is really frustrating with ATT

We've had all this rain and everyone is under Stage 3 water restrictions, so at least your yard isn't burning up.

Seriously, though, ATT is probably going to pay the landscaper/irrigation guy so I'd try to get his number and get in contact with him.

The irrigation guy never made it out and the ATT worker was the one that scheduled him to come out and he didnt show up. 

Are you dealing with Sedgwick, the insurance company?

We had damages a few years back (install tech fell through the garage ceiling) and had to deal directly w/Sedgwick.  In our case with damages to our home and auto, we got estimates and Sedgwick mailed us a check.

The tech came out and fixed it....

That's great, thank you for sharing!

Dmitriy

At&t installed new cable on my street and they ran a device to create a channel for the cable. They ran this machine under my paver driveway and when they did that, it pushed up on the pavers the entire width of my driveway. They also killed my grass but that is not important to me as the driveway. Please get back to me as soon as you can, i can be reached at [edited for privacy – please do not post personal information]

thank you

They have had a "private" directional bore contractor in our neighborhood Derringer Circle East in Jacksonville FL for the past couple of days Not one speaks english and no markings on the trucks so no one to complain to about the tearing up of landscaping or the trash and scraps left in the yards.

One of the neighbors said they thought they saw Genesis on one of the trucks but no one can find a Genesis Directional Bore Company.

I along with a few of the neighbors were actually thinking of switching our service to ATT but if this is how they do business, I believe I would be better off calling a community meeting and having them booted from our community and go Comcast exclusive.

Just saying

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@kayefly wrote:

They have had a "private" directional bore contractor in our neighborhood Derringer Circle East in Jacksonville FL for the past couple of days Not one speaks english and no markings on the trucks so no one to complain to about the tearing up of landscaping or the trash and scraps left in the yards.

One of the neighbors said they thought they saw Genesis on one of the trucks but no one can find a Genesis Directional Bore Company.

I along with a few of the neighbors were actually thinking of switching our service to ATT but if this is how they do business, I believe I would be better off calling a community meeting and having them booted from our community and go Comcast exclusive.

Just saying

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You have said you don't know who the boring company is.  I would seem that you likewise cannot know who they're working for.  But you're just going to assume they're with AT&T and call for community action based on... what, exactly?