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Wed, Sep 11, 2019 2:53 PM

Property Damage Claim

I am not an AT&T customer however, AT&T place a power type pole on my property. While doing so, they burst my water line. It has been 2 weeks that I and even an AT&T employee at our local store can not seem to get an AT&T Risk Management Rep to return our calls. There have been several 48 hour periods that have come and gone. This is becoming very frustrating. 

I have all the information that Risk Management requires ie: Address, photos and of course left messages on the Risk Management voice mail.

How do I get Risk Management to respond?


Frustrated Non-Customer Victim


Brand User

Community Support


144.6K Messages

a year ago

Hi @SimplySusie!

Thank you for reaching out to us here, we'd love to help point you in the right direction. We sincerely apologize for any inconvenience this may have caused. Do you have a claim number?

If you already have a claim number, please call the team at 855 462 6537 to check the status of your claim.

We also suggest that you view this great article to get tips on the Property Damage Claims Process.

Let us know if you need anything else, we're always here to help!

Yetty, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.



4 Messages

a year ago

Hello Alex, your private messaging was not working.  I hope you or someone here can help me.

I have been getting the run around from AT & T, the permitting dept, city of miami, and miami for about 10 days now.


AT&T came by close to 2 weeks ago and dug up 2 huge holes in my front median lawn. They tore up all the grass in my entire front area of my house. They said they would put it back together in a week and still have not come back. Not only is there no grass there anymore but there are rocks, holes and very uneven surfaces. I have had to personally rake some of it to even it out with my bad back. This is not my responsibility. It is ugly but most importantly, it is dangerous. It also floods from the holes and uneven surfaces. Hopefully nobody falls or hurts themselves. If they do, the city of Miami says that it will be AT &T's responsibility since you did construction there.  I know you wouldn't want AT&T to get sued over this. Please fix it.  Create a safe median. Put it back to how it was. EVEN and WITH LAWN.


thank you 





[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

ACE - Expert


17.6K Messages

a year ago

@rosapasarin   Follow the link in Post 2 above for instructions on filing a property damage claim.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.



4 Messages

a year ago

Thank you. I appreciate your help. 

I've tried that route and still no resolve. Hopefully someone will take note of this before someone gets hurt.  I have a daycare across the street and many times the kids walk over my median to get to the sidewalk. 


I've heard of many many cases across all of Miami where this problem exists. AT&T comes out to do work and doesn't put the area back to how it was. The sidewalks remain painted (mine has about 15 different colored lines) and the lawns remain uprooted with rocks and uneven surfaces. It is a big concern especially as more and more of these cables start to get laid out in the city. 


I had heard of this in a commissioners meeting a while back and they were upset b/c of how AT&T is ruining Miami and it's look ... and totally unnecessarily... I understand now why they were so angry.  

It's a helpless feeling. They come and do what they want. At the very least put it back to how it was. 

(If I were to do it myself the cost would easily be $1000)- This is city median that they destroyed. I understand they have the right to use it to lay cables. They also are required to return it back to how it was. Not leave it unsafe and ugly.

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