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Property Damage Claim
While drilling through my house's exterior brick wall (with the wrong drill bit), an ATT technician created a 3 feet x 5 feet gaping hole. Taking full responsibility, he filed a claim. His supervisor came out and inspected it, concurred that it was their responsibility and forwarded the request that we be reimbursed. After weeks of negotiation, and my interior wall exposed to the elements in Texas, Teneasha agreed verbally to pay for the damage and then followed up with an email requesting that we send her the invoice.
We proceeded with the $2,800 repair and filed the bill as instructed.
Now, eight weeks later, ATT's Claims Department "Patrick" refuses to pay the bill, stating that we must have had a faulty wall. Moreover, we were told that we need to "prove" by hiring an engineer, that we didn't have a faulty wall.
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
When we asked for an explanation for the change of stating they would reimburse us for their accident, he told us to take it to court because that was our right to do so.
The local office didn't understand why the claims department would take this stance since they admitted to the accident and assessed that it was their fault for the damage.
I can't believe a company would act so disingenuously. I want answers and I want to be reimbursed for their mistake.