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cwayne11's profile

Contributor

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1 Message

Wed, Dec 14, 2016 8:20 PM

Property Damage Claim - Water line

I have read a few posts here about property damage going unresolved for some time, but after reaching out to different departments it appears I am still stuck. I was having an install on 11/26/16 and the technician hit my water line underneath my sidewalk while drilling for the connection. The technician assured me that I would receive a call about a claim, and honestly he was quite apologetic and sincere. After not receiving a call I called AT&T and they said there was no claim, but they created one for me. Since then Sedgwick has contacted me once to get information about the claim. Since then, I have gotten a quote from a plumber to repair the damage($1,600 mind you), but the adjuster told me that they cannot move forward without the technicians info. I actually gave that info to the adjuster 2 weeks ago, but I have not been able to get in contact with them since. Calling AT&T does not appear to help, as they do not process claims, they simply can see them on the account, and calling Sedgwick has not helped either.. Because they won't answer their phone. Is there any way other than complaining to the BBB to get this resolved?

Community Support

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6.7K Messages

6 years ago

Hi @cwayne11,

 

Visit this page for guidance with property damage claims. We appreciate you reaching out to the community.

 

ATTU-verseCare

Contributor

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1 Message

6 years ago

Sorry to hear about your problem with your water line. Have you been able to resolve this issue? In your case, I strongly suggest you hire a PA so they can help you understand your rights as the policy holder. They will document all the damage to determine the cause of the problem with your water line and negotiate with your insurance. The most appealing part is that most public adjusters only get paid when you've been paid (by the insurance). You don't pay anything out of pocket, and if the public adjuster can't help you, then they don't receive any money. Good luck!

 

New Member

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4 Messages

6 months ago

Hello, I have a similar issue and have found that AT&T acted irresponsibly and in an attempt to obfuscate to hide the publicity deleted the post on facebook (a picture has been taken to prove they attempted this in case its needed later).  Because AT&T has been so flagrant about their issues, It may be better for all those affected band together for a (Edited per community guidelines) (Edited per community guidelines). What do you think, AT&T?  Please contact me at [email scrubbed] as I would rather get this taken care of amicably.

(edited)

ATTHelp

Community Support

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203.6K Messages

6 months ago

Let's turn this experience around for you, @rikd0615.

 

We're sorry to hear that you've had a bad experience with us. If you're looking to submit a claim for property damage, we recommend clicking the link provided in the post above and following the steps outlined there. Once you've got the necessary information, you can contact Sedgwick (our claims administrator) at 855-365-4976 to file a new claim.

 

If you need any additional assistance, please don't hesitate to make a new forum thread as this thread is several years old and is subject to be closed at any time. Thanks for reaching out on the AT&T Community Forums!

 

Jarod, AT&T Community Specialist

New Member

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4 Messages

6 months ago

Additionally, I addressed this issue on Facebook. I was asked to email them my contact information and the deleted the post without calling, messaging or escalating.  Please inform me where we can go to report this as it shows intentional action to perpetuate a cover up of damages done by AT&T. 

ATTHelp

Community Support

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203.6K Messages

6 months ago

Thank you for sharing this information with the community @rikd0615. We completely understand your frustration. We want to get this taken care of for you immediately.

 

The information you were provided was correct. We would like to share with you some additional information to help you get this resolved.

  • You can reach Sedgwick at 855.365.4976.
    • Hours of operation: 8:00 a.m. to 4:30 p.m. CST (Monday-Friday)
    • You may need to leave a voicemail and will be called back within 48 business hours
  • You can check on the claim status via Sedgwick's website (You will need to register as a new user and use their claim number)   

Danielle, AT&T Community Specialist

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