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chump1234's profile

Contributor

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2 Messages

Sunday, March 5th, 2017 7:49 PM

problems with initial signup and confirmation summary

Hello AT&T - since you have no email address that I can use, please see the following:
 
Unfortunately we have a problem{s} in your new customer confirmation summary that need to be resolved as soon as possible before going any further.
 
Problem #1.  As I copied from your online advertisement - U-verse offer ends 3/28/2017 for 24 months U200 for over 300 channels, Free Internet speed at 45Mbps, it includes Free all Monthly Equipment for up to 4 rooms and Free HD and a Free HD DVR monthly service and Free WI-FI Gateway Router and Free Unlimited North America Phone service plus Free Installation.
 
To see this offer go to View bundle details at  [ offer-Details.html?offerld=prod8561425 ]  and as discussed with your AT&T Sales Representative Jordan at phone # 1 - 844 - 855 - 1539 on 3/3/2017 - this offer is for U-verse TV, Internet & Phone and the Free items shown above for $109.99 a month plus taxes for 24 months with no installation fee.
 
To finalize Problem #1 your below emailed confirmation summary does NOT state the 24 month period agreement on your email of 3/2/2017 as well as the Email shown below of 3/4/ 2017 which resulted from my call on 3/3/2017 to 1 - 800 - 288 - 2020 for clarification and correction.  I spoke to SHEN of AT&T who said that she agreed with everything I said above.  
 
Problem #2.  I also told SHEN that my current Comcast real costs for taxes, fees and surcharges averaged $6.28 and NOT the $21.02 shown below.  I then asked her to email me a new confirmation summary clearly stating a 24 months contract including all the above plus correcting the way too high $21.02 T/F/S's to an estimate of $6.28.  She agreed to do so.
 
Problem #3.  NONE of what she agreed to is reflected in what is shown below.  Somewhere between SHEN and my phone agreement with her of 3/3/2017 no corrective action took place as she said it would - just a reissue of the 3/2/2017 email as you can see below.  So I corrected it below in RED .
 
My request now is that you reissue another but corrected confirmation summary As Soon As Possible so what we agreed to is in black and white.  This is clarity for the good of both parties.
 
Your cooperation will be appreciated very much to clarify this contract.
 
Sincerely - Fred [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

ACE - Expert

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35.1K Messages

7 years ago

@chump1234, you have made a post an a public forum provided for AT&T users to communicate with other AT&T users. You should not post your full name or any identifying or private information such as your phone number in such a forum. While AT&T employees do look at forum posts from time to time, you should have no expectation that any particular action will come from such a post.

You should instead click this Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the envelope in the upper right hand corner of this site, next to your avatar) in a business day or three. You can speed things up by including your name, Billing Account Number and the best way and time to reach you in the private message (not in a forum post or reply).

Contributor

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2 Messages

7 years ago

Hello & Thanks - but clicking on Customer Service link as shown below still doesn't allow me to enter my message. CAn you help on that?
Sincerely - Fred


ACE - Expert

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35.1K Messages

7 years ago


@chump1234 wrote:
Hello & Thanks - but clicking on Customer Service link as shown below still doesn't allow me to enter my message. CAn you help on that?


So... when you click the link, what does happen?

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