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Contributor

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3 Messages

Wed, Dec 20, 2017 6:33 PM

Private message

A response in the community forum advised me to private message my account info for help with my issue. But I’m not sure who to send the message too? Please help. 

 

Responses

curiouscat

Professor

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1.9K Messages

2 years ago

Click on the envelop button on the upper right hand side of the screen > click on New Message > in the Send To box, type in ATTCares.

 

New Member

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1 Message

I don't see any envelop button, please help

ACE - Expert

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13.6K Messages

@johnb183 Old message (3+years).....old forum. PMs are no longer supported.

(edited)

FOR CURRENT INFORMATION FROM AT&T CONCERNING COVID-19, PLEASE FOLLOW THE LINK IN THE BRIGHT ORANGE BANNER AT THE TOP OF THIS PAGE.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

2 years ago

I’ve tried several times to send a private message to ATTCares and it will not work. 

ACE - Expert

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13.6K Messages

2 years ago

Try this

FOR CURRENT INFORMATION FROM AT&T CONCERNING COVID-19, PLEASE FOLLOW THE LINK IN THE BRIGHT ORANGE BANNER AT THE TOP OF THIS PAGE.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

2 months ago

I’m looking to make a change to my internet provider Xfinity. I have some questions regarding ATT vs some other providers. I have called and called ATT and no one is able to actually market with features and benefits vs a few competitors, there all just order takers. I even broke down and drove to an ATT store. Some nice guy taking up space greeted me right away all polite and everything, but he didn’t know anything🤨 Everybody is new and has to learn ar times in your life, but he didn’t say he was new or offer to get help. He kept wanting to talk price, and I would say that’s not what I’m asking and he just kept going back to price (3 times). When he said he didn’t know anything I left. Is there no place to get an understanding of what ATT offers vs competition in Franklin, TN. More specifically ATT internet vs Earthlink fiber optic internet. Signed: frustrated as (Edited per community guidelines) 😡

(edited)

ACE - Expert

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13.6K Messages

@Kirk824 You've posted in the Uverse TV forum. You might want to ask your question in the Internet forum.

FOR CURRENT INFORMATION FROM AT&T CONCERNING COVID-19, PLEASE FOLLOW THE LINK IN THE BRIGHT ORANGE BANNER AT THE TOP OF THIS PAGE.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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7.8K Messages

you may also want to make your own post and not post on a 3 year old tooic

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

when I think of evil - I think of ATT

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