New Member
•
1 Message
Price increase
Tried to call prior to mine ending and the price increase. Called the number for Uverse. It hangs up on me. Facebook messager two people said they were helping and then poof they were gone. Never to be heard from again. What is going on. Never had such issues before. Frustrated in Michigan
ATTHelp
Community Support
•
231.2K Messages
4 years ago
Hey, @B145.
Thanks for your patience, we apologize for the delay in responding. We know when it comes to billing matters you need an answer quickly, so we recommend contacting us via chat or voice support for faster service, or calling us at 1-800-288-2020. Just choose your product, and then scroll down to the chat live option for immediate support. We always want to help in forums, but there can be a delay and don't want you to have to wait!
Please let us know if you have any other questions, thanks for contacting AT&T!
Ramses, AT&T Community Specialist
0
0
skeeterintexas
ACE - Expert
•
27.7K Messages
4 years ago
@B145 There's something called a pandemic going around and many people are either sick or staying home with their children and loved ones. Google it.
The CEO of AT&T announced the following:
I don’t think any of us have ever experienced a situation quite like this one. The coronavirus (COVID-19) pandemic has affected virtually everyone around the world, upended the engines of commerce, closed schools and some businesses, and disrupted the rhythms of our daily lives.
As we continue to assess the impact of COVID-19 on our business, our people and our communities, we recognize some of our employees have specific needs and cannot fulfill their roles either at the workplace or from home during this time – so we want to continue to help. We are extending our original 80 hours of paid, excused time off to up to a total of 160 hours for the following scenarios:
Employees who have tested positive for COVID-19 and remain quarantined.
Employees who are at higher risk due to an underlying health condition (60+, heart disease, lung disease, diabetes, cancer).
Parents or guardians of children whose schools or daycares have closed for COVID-19 and for whom another child care option is not yet available.
(NEW) Primary caregiver for someone diagnosed with COVID-19 who is unable to provide self-care.
We are currently experiencing a high volume of calls due to COVID-19. To allow us to help as many customers as quickly as possible, we recommend reaching out through att.com or our myAT&T app for support, additional resources or access to our online store.
For more information on how AT&T is handling the current situation, follow the link in the BRIGHT ORANGE BANNER at top of this page.
0
0