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ngriffith
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33 Messages

Mon, May 16, 2016 7:19 PM

Postcard from ATT about unlimited data usage

Received postcard that wasn't clear about unlimited data usage as a Uverse customer (Beginning on May 23, 2016, we will be increasing your U-verse Internet data allowance to an unlimited allowance with a $30 value as a result of your having a TV product bundled with your Internet service.").  It doesn't indicate if that $30 will be charged.  So, I called Uverse internet customer service to clarify and got a guy named "Gray" who, after accessing my account, said my data usage cap is 250 GB, I got the postcard in error and for me to get the unlimited data usage mentioned in the postcard I would have to buy it at $30.  That changed the terms of 2-year contract mid-term, because Gray said he was noting that I don't want to pay $30 for the unlimited data usage and it will be removed.

 

I can't CHAT to verify what "Gray" told me but the website says, "If you purchase DIRECTV or U-verse TV service bundled with your internet service on a combined bill, you will receive an unlimited usage allowance with a $30 vlue at no additional charge as part of the bundle discount."  I have the triple play bundle and combined bill, so I don't think I should have to pay $30 for the unlimited usage.  

 

Dead end.

ACE - Expert

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20.6K Messages

5 y ago

 


@ngriffith wrote:
I have the triple play bundle and combined bill, so I don't think I should have to pay $30 for the unlimited usage.  

 

 


 

...and you won't. 

 

Apparently the postcard got sent to everyone regardless of bundles, packages, etc., etc., etc.

 

https://www.att.com/support/internet/usage.html

ngriffith

Mentor

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33 Messages

5 y ago

Thank you, skeeterintexas.  I hope that "Gray" didn't mess up my account with his confusing notes.

sandblaster

ACE - Expert

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53.2K Messages

5 y ago


skeeterintexas wrote:

 

Apparently the postcard got sent to everyone regardless of bundles, packages, etc., etc., etc.

https://www.att.com/support/internet/usage.html


I've not received any such postcard. I did get an email a week or so ago on the new data caps but no post cards. 

Anonymous

New Member

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25.7K Messages

5 y ago

I got a postcard that said that due to the fact that I had a Uverse Triple Play bundle that I would recieve unlimited data a $30 value for free.

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