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Contributor

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1 Message

Wed, Dec 20, 2017 1:48 AM

payment claim

I paid to my old account. I was told to send an email to verify my bank information so the credit could be applied to my new account. I was told: UCPaymentClaims@att.net

This did not work. What is the correct email?

Responses

Brand User
ATTHelp

Community Support

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136.7K Messages

3 years ago

Hello @EKSBIN,


Welcome! This is a great question, and I would be more than happy to address this for you.


Due to the nature of this issue, it would be best to discuss this and other account related information in a private message. Please send a private message to @ATTCares; in it include your full name and account number. Once I have this information, I can look further into the issue and help get it taken care of.


I look forward to your reply!


Jax, AT&T Community Specialist

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Contributor

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1 Message

2 years ago

 

[Edited for privacy - This is a public forum. Please use the Private Message System as requested]

Contributor

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1 Message

a year ago

I was told to send this email to you about a payment that was sent to ATT and was received on the 5-10-2019 and the office in Carol,Stream IL did not report the money order  208645876593 of $82.82 that I sent them so I need it straighten out please

Contributor

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1 Message

a year ago

at&t is a complete joke.  I have talked to several agents and get a different story from each one.  This has been going on since May and my next step is to contact my attorney.  Ever sine they took over Directv it has been a nightmare,

Contributor

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3 Messages

a year ago

I put in claim my payment was credited to someone else account. I have not been credited yet but yet they want their monthly payments.I had problems for months even paying a the kiosk they won't take my payments because it won't recognize my account because it's dsl

 

Contributor

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1 Message

a year ago

We’ve had service for one month.  We made our first payment by money transfer from our bank, on August 15. It’s cleared our account and yet AT&T has no record of the payment and continues to send daily emails with payment reminds.  I’ve called them a dozen times and have been given misinformation, hung up on on and then been instructed to get payment info from our bank and send it to Done!  Now I’m being told that’s not enough information!  Beyond frustrated, tired of spending my time trying to get someone there to help me and really regretting switching my service from previous 

New Member

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1 Message

10 months ago

I sent to you an Email of a US bank personal money order [edited to remove private information] dated December 03 2019 at 7:33pm by FedX on December 20,2019 I realized I did not sign the same,so this is an attachment to that receipt thank you

[edited to remove private information]

(edited)

New Member

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2 Messages

9 months ago

I need to know how to Email a payment claim to you for Direc tv

New Member

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1 Message

5 months ago

My phone number is connected with someone else's account I made 2 payments 175.00 and 98.00 and nothing is on my account

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