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emayo's profile



14 Messages

Monday, November 24th, 2014 3:38 PM

Payment Arrangements

I made a payment arrangement this morning , however soon after my services were still cut off I been on the phone and on-line most of the morning and getting nothing but the the run a aound. I spoken to Stenston and Allen who stated that arrangements were made that my services should,'t been disconnected. I was twice transfered to Technical Support and was told to unplug the cable box for 10 seconds , then hold ate ATT button for 2 seconds. I have a lot going on due to illness, disable child. I admit I am behind, but if arrangements were made my services shouldn't be disconnected

Community Support


6.7K Messages

9 years ago


Hello emayo,


I'm sorry your services were interrupted. To restore the service after it was disconnected for payment reasons a representative needs to submit an order to resume your services. Sometimes this order may be waiting on a particular activity that needs to complete from the order that disconnected your service and this can delay the activation of your services again. I can help you investigate the status of your order and make sure your services are restored. Please send me your account number along with your contact information to ATTU-verseCare and I will assist you further.





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