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emayo's profile



14 Messages

Mon, Nov 24, 2014 3:38 PM

Payment Arrangements

I made a payment arrangement this morning , however soon after my services were still cut off I been on the phone and on-line most of the morning and getting nothing but the the run a aound. I spoken to Stenston and Allen who stated that arrangements were made that my services should,'t been disconnected. I was twice transfered to Technical Support and was told to unplug the cable box for 10 seconds , then hold ate ATT button for 2 seconds. I have a lot going on due to illness, disable child. I admit I am behind, but if arrangements were made my services shouldn't be disconnected

Community Support


6.7K Messages



Hello emayo,


I'm sorry your services were interrupted. To restore the service after it was disconnected for payment reasons a representative needs to submit an order to resume your services. Sometimes this order may be waiting on a particular activity that needs to complete from the order that disconnected your service and this can delay the activation of your services again. I can help you investigate the status of your order and make sure your services are restored. Please send me your account number along with your contact information to ATTU-verseCare and I will assist you further.





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