Partial-month or prorated charge on your bill
Prorated Charges are partial monthly charges incurred anytime you make changes to the products and services on your AT&T account. For simplicity's sake, we recommend that any plan changes or new services start at the beginning of your next bill cycle. If changes must go into effect mid-cycle, you will see a proration on your bill.
Proration divides the charges on your bill proportionally, so you're only charged for whatever portion of the regular monthly service you used.
Reasons for proration
- Your monthly service bills one month in advance. Adding a new service or changing an existing service shows as charges for the current month (i.e., a partial month of service) as well as a full month of charges for the upcoming month of service.
- When combining bills, your first bill may have prorated charges to adjust for the timing of two different bill cycles into one bill.
Your first bill reflects charges for a partial month of service as well as a full month of charges for the upcoming month. Future bills should be consistent with your expectations.
If you have any further issues regarding your first bill (or not fully understanding your bill), feel free to contact ATTCustomerCare.
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