Overcharged for 2 months, talked to service 3 times, fixed incorrectly each time... SO FRUSTRATING!!!!
So I changed my old uverse to direct tv on Aug 14, I was told it would be pro rated that month, So started up directv that same day.
But next bill it wasn't prorated, and I was charged the full amount, so start a chat, and he said yes he sees it was canceled and that it would be credited the next month and to just pay the bill..
Well I didnt pay the bill because it's not right to make me overpay.
So I wait for the the next bill, and NOTHING is changed... the att guy completely lied to me.
Not only was AUG not prorated, but I was charged another whole month for Sept for uverse which I canceled.
So call them and they said yes it was canceled, we will fix it and you will get an email within the next week.
So get an email and its says the current month of OCT has been prorated and I dont have to pay for uverse the rest of OCT... I am like WHAT IS GOING ON, like it cant be this hard... OCT should be charged anything, and I should be credit back Sept and Oct.
So call back third time, explain again, and she says yes you are right, will sent it to a manager...
So then the first time I get a real time credit.... But of course it's wrong.... Like can att employees do simple math and comprehension?
I was credited back only 267.21 but the total refund should be around this:
Total refund needed
Aug - 109.16 ( used 18 days of service)
Sept - 249.57 (full month charged
Late fee - 10
Total refund - 368.73
But I was only credited 267.21...
So this is my fourth time contacting att, Im hoping this can shed light on that there are huge problems with ATT service that needs to be fixed, plus hope someone with half a brain can help me.
The worst part is how much time I have used in all this... can I get my time back please, why do I have to waste all my time, because att workers cant do their job properly, it would have been so simple if it was just correctly canceled and prorated at the time I switched over to DirecTV.