Out of Country Customer Service!?!?!?!?!?
I'm unable to explain my problem when someone doesn't speak the same language as I do??? That is utterly unexceptable.
I ordered a replacement box a month ago, never recieved it, and I'm unable to explain the issue to someone that doesn't understand English.
Supposedly we get 4 HD channels at once, yet you have no issues charging me for 6???? On top of that, lately when I try to use the 4th (even though nothing is recording) and there are only 3 on, I get the message, "All HD channels are in use". So: I'm supposed to get 4, yet can only use 3, and I get charged for 6. Somehow that math doesn't add up????
Our main box constandly reboots all on its own. That's always fun when you're in the middle of a program that you pay good money for, and miss out on an important part. We ordered a replacement box a month ago and still haven't recieved it.
We pay $250+ a month, and this is the service we get?? When I call to take care of these issues, I can't even talk with someone that understands what I'm saying? I attempted to explain my issues several times, calmly, yet there was no comprehension on the other end???
TERRIBLE SUPPORT. I send my bill to an address within the USA, yet when I want support I get someone from another country????