online AT&T Bundle Promotions order is like a fraud
I saw online AT&T Bundle Promotions and verified my address is eligible for that. I went through all the online order processing and successfully put the order on July 9, 2014. Quickly I got AT&T order confirmation email. I thought everything should be fine because computer can not lie to us.
After successful installation on July 16, 2014, I signed up myAT&T account. I suddenly saw order items price in myAT&T account are much different from my original order. They are full prices without any promotion. Also, billing and usage shows me full prices without any promotion. I online chatted and called AT&T support times, told them the order is not the same as my original order. But they said different words, some said they can not change the price and gave me a phone number to call, some said the promotions no longer exist so I have to take the changes, some said your u-verse internet Max Plus no longer exist so we downgraded!!!!! (at that moment, I hate myself to trust AT&T and wish I did not do any business with AT&T)
I had to go to AT&T local store to ask help. A local AT&T staff told me normally they do not support those kind things but gave me a phone number 1-866-746-4551. I called this number from AT&T local store. A lady with name “Sue” took my call. I told her the whole story and finally she found my original order. She said she will restore my original order and fixed it. I asked her gave me a reference# or confirmation# but she said she does not have it. She said trust her and I will get a call from AT&T in 2 days. 2 days later, I went to myAT&T account and found one time credit for me but still less than my original promotions. Important thing is the order items price are still full priced without any promotion. I believe my each monthly bill will be based on those full price and I have to call AT&T each month to get the promotion price. I called 1-866-746-4551 again, a lady with name “chasander” took my call. Went through the same process as “Sue”, she found my original order. I asked her to restore my original order and she insists to swap $5.00 between internet Max Plus and home phone. Actually the same total promotion price as my original order but I did not understand why (I am worrying about this will make things complicated when I have to call support in the feature.). I had to take it and she created a new order for me. Right now, I can see the new order total monthly price is the same as my original order.
In my mind AT&T is NOT the same AT&T I thought. I believe what happed to me is fundamental is wrong. You should keep your promise, otherwise shutdown your promotion site. I believe the computer can not lie to us. Those happened to me I believe human made.