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GuyOnTheTrain's profile

Contributor

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2 Messages

Thu, Dec 28, 2017 12:10 PM

Not what I signed up for!

U300/50mbps. I negotiated a rate with AT&T, and later on I get an email, with different amounts than I agreed to.

 

I called to have it corrected, and was assured that the amount would be correct, even though the previous employee said the same thing. Surprise - the amount is still wrong.

 

I guess I'll have to call again. What a shame, because next I'm writing our city's mayor, our state's governor, and our state representative, and senator. Do I write the FCC, and call the local news? How long can this go on.

 

I read about many people having my same problem. Unfortunately, there aren't many options, and I feel companies take advantage of this. 

Contributor

 • 

2 Messages

4 y ago

This is part of a customer billing responsibility transfer, beginning yesterday. Regardless of the current rates, I agreed to different amounts. I went very slow, item by item, to make sure there was agreement.

 

TV  at $57, internet at $50. That is what was agreed upon mutually after speaking with two representatives. They are still trying to charge $60.

 

If I'm not able to have the agreed upon rates, why offer them on the phone. Does AT&T not bound by their verbal agreements? Or do they hope people will give up? Outrageous.

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