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jennawingfm's profile

Tutor

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6 Messages

Wed, Feb 25, 2015 8:56 PM

NOT Getting what I was promised

I am so tired of making twenty calls to get to a person who can actually help me. I want to know why there is a 300 dollar reward card offer sitting on my table from my mail, and plastered on the website, that I was told I qualified for in late December(when I moved and transferred my service) that I am JUST NOW being told that I will not get due to all the other wonderful promotions I am supposedly enjoying on my account? Please.

When I called to get details I was quickly informed I quilified for ALL the moving specials and then my installation was quickly scheduled. I TRUSTED ATT, which was obviously my mistake, but the thing is, when I signed up initially, at my old home, the EXACT SAME THING happened. I had to track down the "rewards" I was promised(which was 150 dollars or something like that), and I ended up only getting a 25 dollar rewards card or something like that.

I should have known better, but how can you keep bait and switching people and sticking them with service under false promises? I took those rewards into consideration when agreeing to stay with ATT during my move. Now I feel like I made a huge mistake. I guess I can cancel. I don't think I signed anything. In fact I know I didn't, but the whole situation is just slimey. It's bad business to treat your customers(loyal ones who pay their bill) as if they are too dumb to figure out they have been taken.

 

Yes, I know, fool me once, shame on you, fool me twice...

but geez...I am not that stupid. This is just false advertising. And to send this out to EVERY NEW HOMEOWNER? That takes cajones.

Tutor

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6 Messages

8 years ago

I find it interesting that I got NO replies and NO ONE is willing to address this issue from AT&T. Every person I spoke with on the phone was the same way. No one could answer my questions other than to tell me why I was getting the better deal and saving more than 300 dollars. Well, I am here to tell you AT&T, no one pays an MSRP on something unless they are a chump. So if you are offering only the option to save 300 dollars on your MSRP for services, then you STATE THAT in your advertising. Do not falsely promise a rewards card. It makes the deal look more in sync with what your competition offered and allows one to make a fair comparison. Right now the only thing I know is that you gave me pretty much the same price and lied to get my business by promising rewards that I now will not get because you met the competitions price. NOT ethical at all. I see a pattern here of people who are being taken by employees at AT&T. Is this what you are teaching them or is this how that individual chooses to present the information(incorrectly and incompletely)? You really need to step up and either defend the employees being blamed for miscommunicating your offers, and then uphold their promises/make the issues right, or you need to admit that they were coached to present things in a dishonest way. At least that way we can know who is really at fault and you can either continue to defend your policies and false advertising, or you can let your customers know that it was never your intention to offer what was advertised and that you have reduced a giant corporation to car dealership tactics.

mibrnsurg

Expert

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20.4K Messages

8 years ago

@jennawingfm Get some help from ATT Customer Care, click the ATT Customer Care link in my signature, send the PM, explain your $300 situation.

 

Include your account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Tutor

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6 Messages

8 years ago

Thank you. I already pulled the link from another post to reach out to ATT, but I do appreciate that someone actually answered me.

It is extremely frustrating dealing with AT&T because it feels like they hide the phone number, want to send you through press one for, two for, jail for 20 minutes only to tell you that you need to speak with someone, which I already knew in the first place. It's disrespectful of people's time. I work in sales and cannot imagine my customers dealing with this. They would be angry all the time. So thank you again for trying to make the best of a miserable situation. 

Tutor

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6 Messages

8 years ago

So I replied to the person who responded to my request and no one got back to me. I'm rolling my eyes and shaking my head. If it wasn't so frustrating it would be comical.
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