NOT Getting what I was promised
I am so tired of making twenty calls to get to a person who can actually help me. I want to know why there is a 300 dollar reward card offer sitting on my table from my mail, and plastered on the website, that I was told I qualified for in late December(when I moved and transferred my service) that I am JUST NOW being told that I will not get due to all the other wonderful promotions I am supposedly enjoying on my account? Please.
When I called to get details I was quickly informed I quilified for ALL the moving specials and then my installation was quickly scheduled. I TRUSTED ATT, which was obviously my mistake, but the thing is, when I signed up initially, at my old home, the EXACT SAME THING happened. I had to track down the "rewards" I was promised(which was 150 dollars or something like that), and I ended up only getting a 25 dollar rewards card or something like that.
I should have known better, but how can you keep bait and switching people and sticking them with service under false promises? I took those rewards into consideration when agreeing to stay with ATT during my move. Now I feel like I made a huge mistake. I guess I can cancel. I don't think I signed anything. In fact I know I didn't, but the whole situation is just slimey. It's bad business to treat your customers(loyal ones who pay their bill) as if they are too dumb to figure out they have been taken.
Yes, I know, fool me once, shame on you, fool me twice...
but geez...I am not that stupid. This is just false advertising. And to send this out to EVERY NEW HOMEOWNER? That takes cajones.