Tutor
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5 Messages
Not authorized for premium channel apps.
When trying to use premium channel apps such as Starz, Showtime or HBO GO, I receive a message stating my AT&T account is not authorized for these channels. I am then directed to contact AT&T to subscribe to these channels. I am a Uverse U300 susbcriber, which includes Starz and Showtime, and currently also have an active subscription for HBO. This issue occurs on both the smartphone apps and on the web. I have searched the forums and found followed the troubleshooting tips for the issue such as deleting cache, uninstalling and reinstalling the apps, changing my Uverse password, and creating a new sub account. None of these options have helped. I also see most of the solutions for the issues were resolved by sending a private message to "ATTCares", but that account is no longer accepting messages.
ATTHelp
Community Support
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231.5K Messages
5 years ago
Hello @NMEno1, let’s get your issue addressed.
I’ll be inviting you to a private message (PM) to further investigate. Please look in your inbox for a message from me.
Mihai AT&T Community Specialist
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ATTHelp
Community Support
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231.5K Messages
5 years ago
Hi NMEno1,
Having trouble signing into the U-verse online app? Having trouble accessing it from your mobile device or computer? Not to worry!! We have some recommendations that may help! Check ou this site for App and website troubeshooting.
Thank you for reaching out to AT&T's Community and Forums Team.
Lafayette, AT&T Community Specialist
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NMEno1
Tutor
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5 Messages
5 years ago
Mihai-
I have sent a couple of messages to you. Any luck finding a solution?
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NMEno1
Tutor
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5 Messages
5 years ago
Lafayette-
Thanks for the info, but I have already tried all those suggestions and others found on the forum. None of them have worked for me. The Uverse app works, but none of the 3rd party apps work including smartphone, TV and web/PC based apps.This is for all channel providers I have tried.
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ATTHelp
Community Support
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231.5K Messages
5 years ago
Hello @NMEno1
We understand the issue you're having with third-party apps.
This is a known issue and is under investigation. When the issue is fixed functions will return to normal.
Charles, AT&T Community Specialist
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NMEno1
Tutor
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5 Messages
5 years ago
Will I be informed when this issue is resolved? The issue is has been going on for close to two weeks. Pretty poor customer service if I have to keep repeating time consuming troubleshooting steps just to realize the issue hasn't even been resolved.
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auraexkin
Tutor
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7 Messages
5 years ago
I have the same exact issue and multiple AT&T customer service reps have repeated the same excuse that this is caused by an outage with no ETA of a fix. They also have no idea how many customers are effected. It's laughable.
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NMEno1
Tutor
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5 Messages
5 years ago
This issue has been going on for over 3 weeks now, haven't heard back from AT&T in two weeks, and still no solution. I still cannot access any apps. If this is a known issue what is AT&T doing about it?
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