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communityman23's profile

Contributor

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1 Message

Fri, Feb 1, 2019 1:29 AM

Not able to access HBO GO using ATT Uverse account

I have recently started with ATT Uverse which has HBO/Showtime included. But when I try to login to HBO GO which is free for users with valid subscription its throwing error. Customer service suggested that this is a 3rd party issue but I read in forums that this has been happening for a while. Please let me know how to fix it. 

 

Below is the error:-

 

Signed Out
We’re having trouble verifying your access to HBO GO with your TV provider. It appears that your AT&T U-verse subscription does not include HBO. HBO GO is available free to AT&T U-verse customers who subscribe to HBO. If you believe that you received this message in error, please contact AT&T at 800-ATT-2020 or visit http://www.att.com/uverse. If you would like to sign up for HBO, you can do so directly from your television by going to channel 9910 and following the instructions. You may also call AT&T directly at 800-ATT-2020 or visit http://www.att.com/olam.

Accepted Solution

Official Solution

ATTHelp

Community Support

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176.3K Messages

3 y ago

Hello @communityman23

 

Thank you for reaching out for assistance! We're currently working on a solution to the problem with HBO GO and the U-Verse app. We appreciate your patience while we get everything sorted out. If you need help with anything else, just let us know.

 

Aminah, AT&T Community Specialist

New Member

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4 Messages

Have you found a solution to this problem? I am unable to sign into third party apps using my U-Verse ID. There is no reason for me to pay for U-Verse if i cannot do this. I have spoken for hours to customer service representatives all of which have been extremely unhelpful which is not surprising.

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