No support from Sedgwick
I recently signed up for AT&T Uverse service. This required a new cable be installed from the street to my house. When the cable was buried my irrigation system was damaged rendering my system partially inoperable. I contacted AT&T about the issue and was sluffed off to Sedgwick.
This company has provided zero support in resolving my issue. The person assigned to my case apparently doesn't even have access to information to determine who was assigned the task of burying the cable; AT&T employees or another company contracted for the task. He keeps telling me that he is in touch with people at AT&T and he is waiting to hear back from them. Somehow he expects me to believe that he isn't capable of getting in touch with someone by phone or email and receive a timely response to a customer problem.
I have read of others who have had similar problems with Sedgwick slow-walking thier cases. I get the feeling that they are trying to get us to give up and eat the cost just to have the problem go away. Well, that is not going to happen.
What can a new paying customer do to get some service around here?