Announcements
Learn how you can Preorder the iPhone 13 now!
Wgv092's profile

Contributor

 • 

1 Message

Thu, Aug 1, 2019 3:04 PM

New promotions for existing customers

Hi, I’ve been a loyal AT&T U-verse customer for a few years now. I was told by a representative that once my promotion ended I can call to inquire about new available promotions for me. I am interested in the current promotions because it offers more internet speed and I’ve been having issues wit my internet. I called and asked for this promotion but was told it is an offer available only to new customers and none are available to existing customers. 

Responses

_xyzzy_

Expert

 • 

15K Messages

2 y ago

Call the 800-288-2020 number and ask for "retentions" as you navigate down the phone tree.  See what they can offer.  No guarantees they have anything either.  And if they do don't expect what new customers get.

Contributor

 • 

3 Messages

5 d ago

That really (Edited per community guidelines). I have not had "realistic/good" experiences with getting promos for a long time. They set you up to have to check for promos separate from one another & won't let you put them together, even though you have a "bundle". They also want you to wait until AFTER the end of the "current" promo & then you have to pay full price. When I did my Internet promo in June, they gave me $10 less than the promo I had & they had some confusing, money-grubbing "rule" that you must get the promo by a certain date or wait until the next billing period, which would again result in FULL charge. I called today, 9/16/21 & the customer service couldn't help me because they were "upgrading" the system. I was told to go online. THERE IS NOTHING THERE THAT ALLOWS ME TO FIND PROMOS FOR CURRENT CUSTOMERS. This PMO!! These services are greedy & don't care about the customers... (I am talking about the company, NOT the poor people who have to deal with the customers.

(edited)

Contributor

 • 

3 Messages

5 d ago

That really (Edited per community guidelines). I have not had "realistic/good" experiences with getting promos for a long time. They set you up to have to check for promos separate from one another & won't let you put them together, even though you have a "bundle". They also want you to wait until AFTER the end of the "current" promo & then you have to pay full price. When I did my Internet promo in June, they gave me $10 less than the promo I had & they had some confusing, money-grubbing "rule" that you must get the promo by a certain date or wait until the next billing period, which would again result in FULL charge. I called today, 9/16/21 & the customer service couldn't help me because they were "upgrading" the system. I was told to go online. THERE IS NOTHING THERE THAT ALLOWS ME TO FIND PROMOS FOR CURRENT CUSTOMERS. This PMO!! These services are greedy & don't care about the customers... (I am talking about the company, NOT the poor people who have to deal with the customers.)

(edited)

ATTHelp

Community Support

 • 

168.5K Messages

5 d ago

We are here to point you in the right direction, @DrDinTN.

 

Thank you to the ace for the useful information.

 

We are sorry for the inconvenience this has caused you, and we want to help turn this around.

 

As he stated the support team would be able to help you with your promotions. You can call them at (800-288-2020).

 

Let us know if they cant help, we are here to help you with those promotions.

 

Thank you for choosing AT&T.

 

Marc, AT&T Community Specialist

New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.