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Community Support

Community Support

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6.7K Messages

Wednesday, March 8th, 2017 6:03 PM

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Need Help? Chat With Us

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If you need to contact us, you have the ability to chat with one of our support agents all from the comfort of your home computer or smart device. You do not have to call in and can address technical and billing questions or concerns. You can also use the myATT app to troubleshoot your service in the palm of your hand!

 

Make sure you know your PIN before chatting, this will be needed access your account. 

 

TV (U-verse TV & HBO Max) Chat With Us Here

 

Internet (U-verse Internet, Fiber, DSL, Dial Up) Chat WIth Us Here

 

Wireless (Mobile, AT&T Prepaid, Hotspot) Chat With Us Here 

 

Home Phone (Digital Phone, Landline, Wireless Home Phone) Chat With Us Here

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

New Member

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5 Messages

3 years ago

Hello, i have an iphone 7 and bought 3 years ago now i want to trade in they are telling me that is BLOCKED by AT @and T so how do i have to contact your company, i am in the UK and no access to your online chat.

Regards

 

New Member

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2 Messages

2 years ago

My husband is having issues logging into his sbcglobal.net email.  After entering his email address.  The next screen is "Not Found on Accelerator. Description: Your request on the specific host was not found.  Check the location and try again."  What does this mean and how do I fix it?

New Member

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1 Message

2 years ago

I have been paying for dial up internet service for years and no longer use it. How do I cancel and still keep my ATT email account

 

ATTHelp

Community Support

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207.2K Messages

2 years ago

We are here to help, @sopper10.

 

As far as cancelling your internet service, you would need to call in to customer service. In regards to keeping your email after you cancel, you can still keep it if you account is paid off and in good standing. If you owe a balance on it, you will lose access to your email.

 

Let us know if you have any more questions or concerns.

 

Marc, AT&T Community Specialist

New Member

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2 Messages

2 years ago

(edited as per community guidelines) is blocked I just brought a new sim and service A few days ago on the way to SanDiego my phone stoped and said it was blocked 

My email is [email scrubbed]

My name is brad adams my address is (edited as per community guidelines)

(edited)

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