Community Support
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6.7K Messages
Need Help? Chat With Us
If you need to contact us, you have the ability to chat with one of our support agents all from the comfort of your home computer or smart device. You do not have to call in and can address technical and billing questions or concerns. You can also use the myATT app to troubleshoot your service in the palm of your hand!
Make sure you know your PIN before chatting, this will be needed access your account.
TV (U-verse TV & HBO Max) Chat With Us Here
Internet (U-verse Internet, Fiber, DSL, Dial Up) Chat WIth Us Here
Wireless (Mobile, AT&T Prepaid, Hotspot) Chat With Us Here
Home Phone (Digital Phone, Landline, Wireless Home Phone) Chat With Us Here
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Garcialexis
Contributor
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3 Messages
6 years ago
Hello
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toddie4usa1
Tutor
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4 Messages
6 years ago
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VafanculoAt2
Contributor
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3 Messages
6 years ago
Bullshot! Followed the link to live chat and it WAS NOT AVAILABLE (despite the fact that the attempt was made during the hours in which the website indicates chat is available). Typical AT&T...a rolling clusterfrock...
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toddie4usa1
Tutor
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4 Messages
6 years ago
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jgrotheer
Contributor
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1 Message
6 years ago
Hello
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Jjtc2001
Contributor
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2 Messages
5 years ago
How do get to a supervisor. I was on the phone for four hours and nothing has been resolved.
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cdr164bn
Contributor
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1 Message
5 years ago
I have a first generation Fire Stick. It used to work with DirectvNow but since the new App upgrade, it won't play any channels. It will just sit and spin???
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betsymacias
Contributor
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1 Message
5 years ago
customer service at AT &T is at a all time low for me, first you talk me into this high speed internet and it's worse then what I already had,second you didn't inform me that it would take 2-4 hours to install,I thought we were getting a new black box so we had to reschedule, 3rd rescheduled the technician didn't have a long cord so the black job is on top of my couch and the internet is slower and sometimes can't get hulu or Netflix in the back bedroom and then lastly, I'm sitting here and apparently a "glitch" in YOUR system cancelled MY appt that I rearranged my day for and have sitting here for 2 hours. Now due to plans we have to wait another 6 days for you to come out,let's hope YOU have no more glitches, you truly have the worst customer service I've ever been subject too. WORST
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mkings
Contributor
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1 Message
5 years ago
need help downloading directv now on my Samsung smart tv
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runkelp
Contributor
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1 Message
5 years ago
RE Ticket # [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.])
I had dial tone last night when I checked, but this morning the phone was dead again.
Any idea when a technician will be able to visit? I can be home tomorrow after 2:30.
Usually I'm at work weekdays and don't get back until evening. I'll be out of town from
September 7 until the 16th.l
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