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ATTU-verseCare

Community Support

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6.7K Messages

Wed, Mar 8, 2017 6:03 PM

Need Help? Chat With Us

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If you need to contact us, you have the ability to chat with one of our support agents all from the comfort of your home computer or smart device. You do not have to call in and can address technical and billing questions or concerns. You can also use the myATT app to troubleshoot your service in the palm of your hand!

 

Make sure you know your PIN before chatting, this will be needed access your account. 

 

 

TV (U-verse TV, DIRECTV, DISH) Chat With Us Here

 

Internet (U-verse Internet, DSL, Dial Up) Chat WIth Us Here

 

Wireless (Mobile, GoPhone, Hotspot) Chat With Us Here 

 

Phone (Digital Phone, Landline, Wireless Home Phone) Chat With Us Here

 

Home Security Chat with Us Here

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

Contributor

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1 Message

a year ago

My phone has been out of order four at least two and a half weeks have reported it at least every other day by phone am reporting it now by internet if not fixed immediately I will have it disconnected and go with another phone company. 

Contributor

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3 Messages

a year ago

Good luck with that! I’ve been currently chatting for over 3 hours.

Contributor

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1 Message

10 months ago

Yes I bout my phone New and have been using for for months now I don't know why my network is blocked how do I resolve this my number is 5733006068 my name is patricia pennington

 

Contributor

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2 Messages

9 months ago

we have been getting the 771 since yesterday afternoon. we have tried to reset and nothing happens

Contributor

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2 Messages

9 months ago

we have been receiving the 771 code since yesterday afternoon. we tried to reset and nothing happens. can you help

Tutor

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4 Messages

9 months ago

Please call me. [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
Thanks
Sam

davemize

ACE - Professor

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2.6K Messages

9 months ago


@Bucket123 wrote:

we have been receiving the 771 code since yesterday afternoon. we tried to reset and nothing happens. can you help


771 sounds like a DirecTV error; you've posted in U-verse TV. Try posting your problem in the DirecTV forum.

"Don't make me summon the flying monkeys...."

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

4 months ago

no one has my old land line

Number I would like to change one of my cell phone numbers to that number how would I do that

Constructive

Employee

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12.6K Messages

@_Springfield_ you cant, at&t has not allowed customers to choose numbers in many years, numbers are reandomly assigned by computer . only business accounts can customize numbers like 1.800.contact etc

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

3 months ago

I cancelled my AT&T WiFi & now my email

Is not working...how do I fix this? I also did not use my passcode when disconnecting the service I used a security question.

New Member

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3 Messages

a month ago

Im a certified nursing assistant do i still qualify to receive a discount when I switch over from sprint to att? I work directly under a nurse and i am first hand with covid residents in my nursing home

New Member

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5 Messages

18 days ago

Hello, i have an iphone 7 and bought 3 years ago now i want to trade in they are telling me that is BLOCKED by AT @and T so how do i have to contact your company, i am in the UK and no access to your online chat.

Regards

 

New Member

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2 Messages

5 days ago

My husband is having issues logging into his sbcglobal.net email.  After entering his email address.  The next screen is "Not Found on Accelerator. Description: Your request on the specific host was not found.  Check the location and try again."  What does this mean and how do I fix it?

New Member

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1 Message

9 hours ago

I have been paying for dial up internet service for years and no longer use it. How do I cancel and still keep my ATT email account

 

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