Moved: Day 2 - WAITING ON A TECH
This is the second day I have put aside all of my responsibilities and errands so that AT&T can totally blow me off without any explanatation or courtesy call. On June 21, 2014 I had an appointment window of 9am-5pm. I called in the morning and they said that no technician had been assigned. They said that the order was mishandeled. I called again in the afternoon and was disconnected after waiting for 45 minutes. I called a third time in the late afternoon and they said that there was a huge error on their part and couldn't send anyone that day anymore. I waited for an entire 8 hour window on a weekday for nothing. I cleared my schedule for this. How is this corporation still in business when they treat people so poorly? This is reprehensible. You ask people to sit around for 8 hours only to bail on them with no communication??? How ironic for a communication company to not be able to communicate with their customers!
The story continues... When they decided that a giant error had been made they assured me that they would be able to schedule an appointment and get this handled. I wanted to believe them so badly and ultimately, it isn't like you have a choice as a customer. The first available appointment wasn't for two weeks. I took it. They were to come out today, July 8, between 8am and noon. Again, no communication. At 10:10am I called to check in about the appointment and was put on the phone with Ralph. He said that it was mishandeled again and never assigned to a technician. Ralph also said that it was unlikely that someone would be able to come out today. I am still on the phone. On hold. It is 11:05am. Another hour wasted by the worst company in the world. I just want a technician to actually show up and for AT&T to actually keep their word.
AT&T locks you in and then backs you into a corner. You can't even cancel without spending countless hours on the phone. They are allowed to waste my time and money and yet, it isn't like I can just stop paying my bills even though I don't get what I pay for. If you are with T-Mobile or Verizon - DO NOT LEAVE. Stay there. There's no way it could be worst than AT&T.
AT&T, why do you think your customers time is so worthless? I have been with many phone companies throughout the years, but had been loyal to AT&T. I don't know why. They clearly don't value ANY of their customers. This is by far the worst display of customer service that I have EVER seen. I am astounded at the lack of regard for paying, loyal customers. I can't figure out why they stay in business. Clearly, the customers mean absolutely nothing. Maybe even less.
[edited for privacy]
9 years ago