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ilya.levkov's profile

Contributor

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1 Message

Fri, Jun 14, 2019 8:20 PM

Massive increase in cost of service

I received my bill for TV and Internet yesterday and my total due has increased by 50%. I called and spoke with customer service and was then transferred to Customer Loyalty Dept.  I spoke with a John who said he was the department manager.  He said that my U300 package had a previous promotional rate that was expiring.  He offered no new package or bundle to lower the crazy 50% increase.  I do not want to leave AT&T but that increase is insane and there is local competition for service that would actually get me lower pricing than what I had.

Can someone please get a hold of me before I make the choice to cancel U-Verse and take my business elsewhere?

ACE - Expert

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23.1K Messages

3 y مضت

These are peer-to-peer forums.  We are customers just like you.

 

Call back and ask for retentions again. Get some pricing for competitors in your area to see if AT&T can come close to their prices.  Resign yourself to the fact that "new customer" pricing is a thing and does not apply after your discount expires.

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