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Thu, Apr 2, 2020 8:24 PM

Loyalty / Rentention

How do I chat with someone from the Loyalty / Rentention Department? I spoke with someone last April (2019) and was told to reach back out this April to get 12 months more of discounts on my Uverse Bundle. Any help would be greatly appreciated. Thanks.





16.1K Messages

8 months ago

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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ACE - Expert


24K Messages

8 months ago

No agent can promise when in the future discounts would be available. At best they might suggest calling after any existing discounts have completed, or perhaps after service agreement finishes, for your best chance.

However, their CEO has cracked own on discounts as of several months ago. With too many customers skating by, operating at a loss, they are weeding out problem accounts.

Unlike communication services (phone and internet), TV services are just considered entertainment. So if you cannot afford it, then reduce services to within budget. It is time to make decisions good for your finances and not expect companies to give you discounts to make it affordable.

To speak with the cancellation/retention (sometimes known as "loyalty") department, you call them. When you get the voice system say cancel. As this is for U-Verse, make sure you are calling the AT&T number.

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