AT&T related help: Discover the U-verse app
Saturday, September 25th, 2021 1:59 AM
2 years ago
We'd be happy to help you get signed in to your U-Verse account, @Ldreingold.
Please give us more details so we can get started:
The more information we have, the better. We'll be awaiting your response.
Aminah, AT&T Community Specialist
I was told this is a ongoing issue that will never be fixed. Now what do I do?
I cannot log into the u-vers app. It tells me I need to use my u-verse member ID which is my email. That is what I am using and it keeps giving me an error. Not a wrong password error or anything. Just that I need to use my ID. I used the same email and password to login to this site and it worked fine. How can I log into the app?
We are here to help you get logged into the U-verse App, @Bshrop3.
We appreciate you taking the time to make sure that we are aware of people not being able to log into the U-verse App. Our technicians and engineers are already working toward a resolution as quickly as possible. We do not have an ETA at this time, but you will know its fixed when you can log into the app again without any issues.
We apologize for the inconvenience.
If you have any other questions or concerns, feel free to reach back out.
Thank you for choosing AT&T.
Marc, AT&T Community Specialist
Amazing that it takes WEEKS even MONTHS to fix this. Why don't you just say we are NEVER fixing this??!??!?!
We apologize for any inconvenience this has caused, @Bshrop3.
As @Marc mentioned, our technicians and engineers are aware of this issue and are working toward a resolution. We do not have an ETA at this time, but you will know its fixed when you can log into the app again without any issues.
Please feel free to reach back out with any questions or concerns and thank you for contacting the AT&T Community Forums Team.
Elmi, AT&T Community Specialist.
ACE - Professor
To be clear, IMHO there is no official solution until customers can reliably login to the att app.
To those unable to login, I’ve posted in a separate thread what works for me. It involves checking on your own what email address is connected to your U-verse service. It is typically an att.net email address. It would be good to know if anyone has made the effort to do this check and what their investigation has turned up. It is possible individuals may be able to resolve the problem on their own.
I am in the process of moving my main email address from an old ISP to a new att.net email address. I have had an sbcglobal.net email address for over 10 years. My new att.net, nor the sbcglobal.net, nor my old ISP address do not work. I try all 3.
I have tried all possible permutations of logins and resets, along with clearing cache and cookies. If you have a magic bullet, I'd love to hear it.
I've checked which email is associated with my account and used that to try and login multiple times. Telling me that someone is working I a solution but you have no idea when it will be fixed and that I'll only know it's fixed when I'm able to login again is honestly just terrible customer service. One reason I have U-verse is the ability I had to watch tv on the go using the app. Not being able to use the app for an extended period of time is unacceptable.
To ATTHELP, please remove the 'official solution' to the problem. It is not solved. The fact that you told us what is going on is NOT a solution.
I've been in computers for over 40 years. For someone in customer support to mark this is solved is disgusting.
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