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jcdpvb's profile

Contributor

 • 

3 Messages

Thu, Feb 26, 2015 4:52 PM

Lies, fraud & other customer service nightmares...

For months, I have been trying to cancel my home phone service as I was no longer under contract (bundle). In early November, I believed that this was accomplished but was surprised to see the home phone on my bill.  

 

Fast forward to today, my service plan has escalated from $149/mo to $209/mo and they still have not terminated the home phone.  I have tried chat, calling, and going into the AT&T store on a monthly basis.  Each time they claim the issue is resolved, the bill lowered, amounts credited but NOTHING CHANGES.  Can anyone offer advice to save me from a full blown heart attack?

 

 

 

 

mibrnsurg

Expert

 • 

20.4K Messages

8 years ago


@jcdpvb wrote:

For months, I have been trying to cancel my home phone service as I was no longer under contract (bundle). In early November, I believed that this was accomplished but was surprised to see the home phone on my bill.  

 

Fast forward to today, my service plan has escalated from $149/mo to $209/mo and they still have not terminated the home phone.  I have tried chat, calling, and going into the AT&T store on a monthly basis.  Each time they claim the issue is resolved, the bill lowered, amounts credited but NOTHING CHANGES.  Can anyone offer advice to save me from a full blown heart attack?

 

 

 

 


Contact ATT Uverse Care on the link in my signature.

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service home phone/billing problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.

This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap and gone above and beyond.

Include your account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

 

Chris
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