Lies, fraud & other customer service nightmares...
For months, I have been trying to cancel my home phone service as I was no longer under contract (bundle). In early November, I believed that this was accomplished but was surprised to see the home phone on my bill.
Fast forward to today, my service plan has escalated from $149/mo to $209/mo and they still have not terminated the home phone. I have tried chat, calling, and going into the AT&T store on a monthly basis. Each time they claim the issue is resolved, the bill lowered, amounts credited but NOTHING CHANGES. Can anyone offer advice to save me from a full blown heart attack?