Level 2 or 3 tech needed for packet loss issues
Level 2 or 3 UVerse tech needed that does NOT suggest to my client that they have a "dead wireless adapter" on their 4-week old laptop when you are experiencing issues at a Kansas location that are giving them packet loss and they have an unstable wireless connection and barely-OK ethernet connection. And for god's sake, don't just do the old router/modem switcharoo either.
Attached tracert and Ping test images. All we want is a plain explanation/line test and/or a "we'll look into it" and your correction of your internal network problems not "ooooh I don't see packet loss at all" from a Knowledge Base parroting robot when I have been logging issues for quite some time.