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mchunter78's profile

Mentor

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81 Messages

Tuesday, January 17th, 2023 4:33 AM

Issue with my credit dissapearing on Uverse Bill

Hoping AT&T Help can help me out. I have been receiving 3 promotional discounts for life on my Uverse Bill- ($15 off with Internet HBO Max Credit, $14.99 HBO Max w/eligible ATT Wireless or Internet, and a $13 AT&T Unlimited Wireless HBO Credit). In December, the $13 AT&T Unlimited Wireless HBO Credit got reversed for no reason. I made no changes to my services. I've tried talking to ATT customer service several times who said they restored the credit but I got my January bill and it did not get restored. Tried reaching out again and they try to help but they are unable to definitely confirm the credit is reinstated. Any ATT Help people here, I would be grateful if you can look into it. Thanks so much. 

Community Support

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221.2K Messages

8 months ago

We apologize for this inconvenience, and would like to take a closer look into your disappearing credit, mchunter78.

 

In order to proceed further, we would like you to join us in a Direct Message. You can do this by checking in the DM inbox which is located next to the bell icon.

 

We are looking forward to working with you to get this resolved.

 

Latoya, AT&T Community Specialist

New Member

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1 Message

8 months ago

I am having this exact same issues and the people that I spoke with at AT&T Customer Service ,both in the UVerse and Wireless services departments were unable to find a resolution despite being informative and willing to help. Would very much be interested in speaking with somebody else to find out why this occurred and get it resolved. Thanks!

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