Is Uverse false advertising?
I have a bone to pick with the advertising as I tried to sign up for a service today only to be hit with a hidden fee that support says nothing can be done about. As I dug to learn all I could, I got the following explanation.
: $39 Bundle Offer with HBO Included (U-verse TV + High Speed Internet with 12-month Discount): For new residential U-verse customers. Price for U-basic TV with HBO and Internet Max Plus (18MBps). Available online only at att.com. 12-month term required. An early termination fee of up to $180 may apply if U-verse TV service is disconnected before end of term. Must maintain qualifying services for continued receipt of credits. After 12 months standard rates apply for all services unless canceled by customer. Installation fee of $99 applies. Offer ends July 5, 2014.
All and all, this says I need to pay a 99 installation. I am okay with that. So I continue to process my order.....
As I go through it, it says I can not use internet without the router, which is $7 a month. Here in lies the rub. The offer clearly says bundle of TV and Internet for $39 plus install. It even gives an opton for a $10 upgrade to go HD. Again, very clear and nothing wrong with that. HOWEVER, there is physically no way at all to get the internet to work without the $7 a month fee. That said, how can it be advertised as such when no one can technically get the service in the format in which is it discribed at the price it is listed for.
To me this is a false advertisment. I would have been happy to complete my order if not for this reason. [Edited to comply with Guidelines]