Community Support
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6.7K Messages
When is Faster AT&T Speed Going to be Available? - Info from the AT&T Community
Learn why faster AT&T speeds may not be available
First thing first, AT&T is working on expanding internet service as fast as possible. Unfortunately, a lot of planning, equipment, manpower, and time factor in. When are faster speeds coming? We do not have a date. What we can do is explain why it may not be available, yet, what to look out for, and how to research your address.
Gigabit Speeds, When Is It Coming?
We are continually expanding our fiber footprint to more households every day. If you’d like to check if service is available to you now or to sign up for a notification if it does become available in the future, please visit att.com/NotifyMe . We will send you a notification via your preferred method as soon as AT&T Fiber becomes available to you.
5 Gig internet is the next evolution of internet. At this time, we are working on expanding that footprint but AT&T does not have information on which neighborhoods will get it and when. Our support teams are also unable to give timelines as they can change.
If AT&T Fiber is available, you can order now!
Note: AT&T Internet is not available in all areas, but AT&T is working to change that! Below, you will find information explaining:
- Why services may not be available?
- Other AT&T internet options?
- News about AT&T Fiber expansions?
Why AT&T Internet is not available
- Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.
- Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. As above, this could mean a neighbor may have it but service was not expanded to your home. We do not have information if or when it will be. If you have 1 Gig Fiber and want to upgrade to 5 Gig, please be patient with us we work to expand that footprint.
- The area is not built for AT&T Internet/ Fiber – some areas are not internet ready. The Community team does not have information if or when it will be since installation is factor dependent as mentioned at the top of the page. Distance and equipment can also play a factor in instances like this.
- Another competitor services the area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!
- For some internet services, what is offered during the point of sale is an estimate. Most of the time, what is offered will be installed. To determine if service is available, our techs will perform tests beforehand and let you know of any issues.
Note: AT&T has two ways to bring traditional internet to your home, via copper lines or fiber. To get Gigabit speeds, fiber is required. In order to get internet and/or higher speeds, you must be within a certain distance of the serving equipment and the equipment must be present in the area.
I see they are spraying lines, is AT&T on the way?
Maybe. Marking locations is a best practice for most outside crews. They are used to mark an area where a gas line may be or even a water line. On the other side, it could mean AT&T is going to place cable. Until cable and everything that powers internet is placed, our internal systems will not be updated. You can fill out a form, shown below, for more information.
Looking for Fiber for your Neighborhood or Building?
Are you the property owner or represent your neighborhood (HoA president) and want to get AT&T Fiber for your area. Learn more about how to bring fiber to your property.
Other Internet & TV Options
Other Internet Information
ChrisZ, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
bellestory
Tutor
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6 Messages
7 years ago
How do I find out if dial up is available for my address? I have tried for 2 years and get standard answers but no proper answer. Uverse or cable is not available here. I heard about a new portable wireless mobile hot spot from at&t but fear to sign up for two years and then it will not connect here. I have verizon jet pak to tether to my desktop but the charges are way too much and I want a change. I would put back my landline if I can get dialup but no one will answer me. If anyone with even a small amount of knowledge can answer me I would be so grateful .I loved my uverse but it will never be in this area. I would be happy with dial up honestly but cannot get a straight answer from any of the customer service reps who work from a printed script and have no knowledge of what I am looking for.
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rdljr
Guru
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921 Messages
7 years ago
When you see people stringing it between poles or digging holes to bury it.
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bonniebu
Contributor
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1 Message
7 years ago
Former Governor Pat McCrory discussed the State Broadband Plan for North Carolina last year. Will there be funds available to help me get real internet at my house which is considered rural? The quote we receive is in excess of $6000 just to have the line brought to our house, not to mention the fact that if we could come up with that kind of money, we would still have to pay monthly service fees as well. When I purchased my Burke County home in 2002, dial-up was available and AT&T techs told us that there would be high-speed internet at our house in a year. That was 15 years ago. What a sad thing that AT&T didn't value us as customers; 15 years' worth of monthly internet charges could have been yours, AT&T. You would probably still be our home phone service company, and perhaps our cellular, too. DirecTv would probably be in our home too. However, because I was lied to, and not valued, I use Straight-Talk home phone, T-Mobile, and Dish satellite. My kids don't know what it's like to have anything "on-demand", have never played x-box live, have never been free to roam the internet without a 5 gigabyte cap per month. I completed my bachelor's degree at an accredited university under the same difficult circumstances. When will AT&T stand behind the words told to me 15 years ago? Could this be my year?
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Ironz13
Contributor
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1 Message
7 years ago
I am trying to get Uverse internet at my address. It is not showing as availible online, but it is showing as availible at all of the homes around my location in the same neiborhood. I have called numerous times to try and get an address validation but have not heard anything back. Is there anything else that i can do????
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jpack1218
Contributor
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1 Message
7 years ago
I just moved into a new apartment at [edited for privacy – please do not post personal information]Fort Worth, TX 76104. Currently the only speed avaliable for my address is 6Mbps. I have not signed up for service at this time because I am exploring alternative solutions to faster internet. I need more than 6Mbps for the work I will be doing from home.
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biofroggy
Teacher
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12 Messages
7 years ago
I am from east central MS, and have similar problem. One mile any direction, internet at top speeds via fiber, cable, or high speed dsl. I get dsl barely above 2Mbps based on speed teating. I have a costly "unlimited" wireless plan, and use it for internet...but ten days into a billing cycle, speed is throttled to the point that it is useless. Only good for texting and emails...if you can handle getting/receiving them 12 to 48 hrs. later. What really irks is that I find that ATT only throttles a certain percentage of their customers. I work from home online and cannot get decent affordable service. Why are some throttled and others not? When I tried to find out exactly why the situation in our area could not be improved, I discovered that the equipment was stored and awaiting government funding. With the money being made by our phone/internet providers, could they not foot the bill? Our children are expected to utilize internet for homework, projects, and testing in local colleges. 75% of a billing cycle reults in them having to drive 35 miles to the library to do schoolwork due to ATT throttling policies. As a retired teacher, I have had to give up online tutoring until we can find a solution. I understand your frustrations!
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jhart0007
Contributor
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2 Messages
7 years ago
Been loyal AT&T Customer for over 10 years. Live in rural community where only 3MB ADSL is availalbe, though higher speed capabilties are available within 1/2 radius of home. Would like to know AT&T's plans for upgrading service in my area or whom I can speak with that can talk to this
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man00
Mentor
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51 Messages
7 years ago
Anyone know of any plans to upgrade current plans in place..I see no more Gateway Fees for new people
My Zip is 74959
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portmaster1000
Teacher
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14 Messages
7 years ago
I've been on 3 Mbps for 15 years now and constantly hound AT&T about it. I'm even in the city limits (albeit a small city). My neighbor less than 150 ft behind me has 24 Mbps. It's a losing battle as far as I'm concerned. They are interested in expanding/updating their wired infrastructure and certainly don't care about leaving customers behind.
PM1K
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jhart0007
Contributor
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2 Messages
7 years ago
This is disheartening, to hear so many folks have been in this situation for so long. I've refrained from moving to another provide (satellite - likely my location), but given AT&T has no plans to upgrade within my area - my 10+ years of loyality will be discarded (and likely never to return). Thank you for the feedback.
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