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6.7K Messages

Wed, Aug 10, 2016 9:34 PM

Is AT&T Internet Available at Your Location - Things to know from AT&T

Internet_Fiber.jpg

You Want AT&T Fiber, We're Working On It

 

AT&T Internet is not available in all areas but AT&T is working to change that! Below, you will find information explaining:

  • why services may not be available
  • other AT&T internet options
  • news about AT&T Fiber expansions 

 

Why AT&T Internet is not available  

  1. Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.  
  2. Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. We do not have information if or when it will be.
  3. The area is not built for U-verse – some areas are not U-verse ready. The Community team does not have information if or when it will be. Distance and equipment can play a key in instances like this.
  4. Another competitor services there area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!

Note: In order to get higher speeds, you must be within a certain distance of the serving equipment or the equipment must be present in the area. Points 1 and 2 apply in these scenarios. If internet is not available, there are other options.

 

Gigabit Speeds, When Is It Coming?

Check out our coverage map to see where AT&T Fiber is at and cities underway. If AT&T Fiber is available, you can order now!

 

If your neighbor has AT&T Fiber, we can research your address to see if it's available. Remember, distance and equipment still play a factor as mentioned above. 

 

Heads Up: Some areas, or homes, may not have AT&T Fiber, yet. There a many factors including those listed above. It can take time to build out areas for fiber so please pardon our dust. 

 

Looking for Fiber for your Neighborhood or Building?

Are you the property owner or represent your neighborhood (HoA president) and want to get AT&T Fiber for your area. Learn more about how to bring fiber to your property

 

Other Internet & TV Options

Internet TV
AT&T Mobile Hot Spots DIRECTV Satellite Service
AT&T Fixed Wireless Internet AT&T TV NOW
AT&T Unlimited &More Plans WatchTV 

 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

Contributor

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1 Message

3 years ago

I am wanting to keep my bundle, however Internet is available where I'm moving to. Is there a way to know when it may be available?

Contributor

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1 Message

3 years ago

I live in Midlothian Tx and I am wondering when a faster more reliable internet service can be offered by att or any other provider. Apparently the fast optical stuff is not yet in our area, but I just want to know the plans for the future so I can support it and hope for it. 

Contributor

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1 Message

3 years ago

When is AT&T Gigapower fiber to the home going to be available in Columbus, OH 43204?

Contributor

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1 Message

3 years ago

Our subdivision is trying to bring in internet service, but we don't seem to be contacting the right people.  We would like to have a neighborhood feasibility study done.  We are in Belton, MO, and have a subdivision of about 95 houses.

Contributor

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1 Message

3 years ago

Has at&the stopped expandin?

Contributor

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1 Message

3 years ago

Our current cable/internet/phone provider(Spectrum) has increased our bill $25.00 since our last bill in February 2017.  Spectrum bought out TWC in 2016 and right now they are the only internet provider in most rural areas of our county(Gaston, NC).  It would be of great benefit to ATT and potential subscribers if we had the choice of another reliable ISP.

 

Thank you.

 

Ron W.

Tutor

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3 Messages

3 years ago

I replied to private message but have not received any response yet. Can somebody please give me an update to as when I may be able to upgrade to fiber. 

Contributor

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1 Message

3 years ago

I'm fairly certain Xfinity installed fiber into our home a while back. We already had cable, so I don't know what else they'd have been doing. And my not-so-tech-savvy Mom even clearly remembers the words fiber optic internet being spoken by them. Not to mention the service guy I spoke to when first buying AT&T internet told me my internet would have a fiber optic connection but never stated installations were necessary. 

 

  So with all that being said, why does it say that a fiber optic gigabit connection is unavailable?

Contributor

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1 Message

3 years ago

I'm hoping someone can help me. I've been a long time U-verse customer and am building a new home in a new subdivision and want to carry my service with me. Over that past 3 weeks I've spoke with no less than 12 service reps, technicians and sales people (transferred multiple times per call). Opening and closing tickets, saying they'll get back to me and even getting "disconnected" during a 20-minute call today. They tell me can't send a technician to the home b/c they can't find the address (1st house on the street). I ask for a local number so I can tell the tech where to go, but they say that they don't have a local number - then how do they reach the local tech to hook up the cable/internet??? This is SOOO frustrating, I am trying to keep them as my service provider, but they keep bouncing me around, opening new tickets and NOT really doing anything to HELP me! How do I talk to someone who can resolve this for me?

Contributor

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1 Message

3 years ago

I would love to find out if ATT has any plans of offering internet service at my address anytime in the future. [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] 35980

Contributor

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2 Messages

3 years ago

We have 3 houses on 1 peice of property, and on 1 driveway, my sister has DSL at the furthest point from the DSLam, but the other 2 houses are unavailable for service. I have previously tried to get internet with no success therefore I need a supervisor to do a site check and correct an error in the computer, because there are 2 other customers on this property that want service.

There should be plenty extra spaces for new subscribers of DSL as they recently installed fiber optic in part of our neighborhood. Please contact me someone. [edited for privacy – please do not post personal information]

Contributor

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3 Messages

3 years ago

I would like to know when you are going to upgrade AT&T Internet in my area which is Cipriani area. I have been waiting to get a message back or solution. I understand that you now have some kind of Micro something that you are now upgrading in my area and I would like to know when that's going to happen I still have the old DSL and nobody has gotten back to me as to how soon that is going to happen in my area

Contributor

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1 Message

3 years ago

no internet or home phone service in zip 46167

 

Contributor

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1 Message

3 years ago

Hello Everyone,

 

I was wondering if there was a way to get the name, number, and email of our community representative for the city of Davie, FL? In the community where I live, there are several residents who are interested in getting Fiber service and we would like to make an official request to AT&T to see what is the timeline to have this service become available?

 

Thanks in advance!

Contributor

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1 Message

3 years ago

U-Verse is just right down the street from me and not available where I live!  All is needed is a cable to run for 1.5 miles and 125+ residences would have U-Verse.  I have no idea who to contact for help or a grant application for my area.  High speed internet is going all over my area in more rural areas around me and do not understand why.  Please help me! PLEASE!