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Tutor

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5 Messages

Tue, Jan 23, 2018 7:39 PM

Important Billing Question

I need to know why I was charged a credit management fee for a second time! It appeared on my most recent bill. I simply cannot afford to pay this again, so I'd like to have that removed if at all possible

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Accepted Solution

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my thoughts

Employee

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14.6K Messages

2 years ago

Did you start with internet only or internet/phone service only?

 

If have no or poor credit history or in the US without a SS number would have been charged a fee, believe $100.

 

If added TV service later, a bigger risk with more equipment cost would have been charged a second time to reflect the higher risk. Tv/internet installed at same time would have had a $449 Risk Management Fee compared to the $100 fee for internet.

 

Please call the 800-288-2020 Monday to Friday during billing office hours from 8 am to 7 pm. Please call at least an hour before 7 before office is closed.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

Why did my bill for Dec jump by $100? Every bill I've had has been $107.00. What was the extra $100 charge for?

davemize

ACE - Professor

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1.7K Messages

This is a customer based group. Call 800.288.2020 and say 'Billing' to discuss your bill.

*** Hhmmm, let me think about that... ***

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

2 years ago

Thanks for the reply. I have the tv/internet bundle. I've had it since November 2017, payed the original credit management fee in December 2017. I check my bill for January 2018 and there is another credit management fee applied to my bill. Need help as I don't want to lose my service as the Internet is sorely needed in my household.

Tutor

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5 Messages

2 years ago

I still have yet to receive a response to my question. Very frustrated with at&t over this matter. I've called numerous times and have been transferred multiple times (billing department, collections department, and customer service department) to only get a run-around with no explanation for this charge. If I don't receive a response I will have to contact the FCC and BBB about this. It's severely hurting my credit and again I'm tired of the run-around I get.

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