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Tutor

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3 Messages

Sat, Jan 23, 2016 3:58 AM

Closed

I would like to get paper bill every month.

Hi, I am an at&t u-verse user. I have a problem on my billing system. I never got paper bill for internet for about 3months. I only got cell phone bills. Therefore, I have paid bill at store every time. It is so uncomfortable.
Please, check my billing system then, let me know.
Thanks.

Responses

Accepted Solution

Official Solution

_xyzzy_

ACE - Expert

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15K Messages

2 years ago

If you got an email or a text message (didn't know they were also doing it by text message) that says you are being switched to paperless billing if you don't click the specified link before Sept. 30 then if you don't just log into your myAT&T, open up your profile and update your "Billing & Payment options" settings back to paper billing.  Stupid I know but that's the way it is.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Community Support

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6.7K Messages

5 years ago

Hi everyone!

 

To get paper bills, you have to sign into your account can cancel paperless billing. Follow the steps below: 


How to get paper bills

  1. Go to Manage paperless billing.
  2. Select Cancel paperless billing.
  3. Check the box next to I'm sure I want to cancel paperless billing, then select Save changes.

Note: For linked accounts, be sure to cancel paperless billing for each account. Also, you cannot get paper bills if your credit status requires it. 

 

View Your Bill Online

  1. Go to Your bill.
  2. If you have more than one service, choose the bill you want to view. Your previous bill activity and current bill will display.
  3. Expand sections to see more details.
    • To pay your bill, select Make a payment.
    • To see a copy of your paper bill, select View paper bill.
    • To view up to 16 previous bills, scroll and select Payments > More payment history.

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

We would like a paper bill each month.  

 

Mary & Harold Boone

Constructive

Employee

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12.4K Messages

2 years ago

@Maryharold  please read the post above yours, it explains how to get a paper bill

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

George [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] I want to continue receiving a bill by mail, what else do I need to do?

Contributor

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1 Message

2 years ago

I would like to receive paper bill every Month James R. Quillen 8418 Lewis Dr. Lenexa Kansas 

Constructive

Employee

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12.4K Messages

2 years ago

@beannielogin to your account and choose paper billing were just customers here and cant access your account

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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3 Messages

2 years ago

I will continue to get my bill on paper or I won’t pay my bill and cancel all my phones and service. I’m not under contract.

Constructive

Employee

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12.4K Messages

2 years ago

@Cuda620  Why wouldn’t  your paper bill continue? The only way to change it is to logon to your account and check or uncheck the paper bill box. 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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3 Messages

2 years ago

I received a text on my phone that said I was going to paperless billing. I
didn’t request it and if it goes that I won’t pay my bill and since I’m not
under contract ,I’ll cancel my services.

Tutor

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3 Messages

2 years ago

I just tonight received a text on my flip phone saying that I was being upgraded to paperless billing. This is Not acceptable and I will cancel all my services with att. It’s easy since I’m not under contract. Att better leave me be.

Contributor

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1 Message

2 years ago

I would like to keep getting a paper bill by mail.

Contributor

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1 Message

2 years ago

I woyld like to keep my paper bill every month

Tutor

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2 Messages

2 years ago

paper bill every month,

Tutor

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2 Messages

2 years ago

paperbill every month

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