I know it's not available. WHEN will it be available in my area?
I'm not sure this message belongs here, but like everything at ATT lately, I couldn't find anywhere better to ask it in less than an hour.
We've been loyal ATT customers for nearly a decade. I pay for DSL (3.0) residential Internet service, which is the max offered here. I love its reliability...the same speed all day, every day, and we've only lost service around 7 times total.
Now we find ourselves wanting faster Internet speeds, as well as reliable HDTV service, since I can't get an HD satellite signal through the trees.
Sounds like U-verse to me, right?
BellSouth ran fiber optic cable in my neighborhood years ago, but U-verse service isn't available. Despite CS calls and online "availability" checks, we still haven't been offered U-verse service. I can't even find out WHEN or IF it'll ever be available.
We're not completely unreasonable. We totally understand that it's an equipment issue or an infrastructure issue within ATT. However, at this point, we really don't care any more. We'd really like to know why ATT hasn't upgraded their infrastructure accordingly in order to satisfy their loyal customer base? Do they even care? Do they want to lose more of us to the dreaded "C" word company?
We're frustrated, and ATT's failure to keep up, or answer our questions makes no sense at all. As much as I really do hate our local Cable provider, a jump would provide us with an immediate and significant speed boost (up to 25 Mbps), as well as HDTV service that doesn't deteriorate with the arrival of leaves in the spring. Doesn't ATT understand this, or do they just not care?