I expected a reward card but customer service has no record
Nov. 26 I went to my online account to see how much it would be to add tv channels. I wanted to watch the extra Hallmark Channel during the holidays. Luckily there was a promotion for upping to U300 and staying for 3 months and I'd receive a $50 reward card. I went ahead and added that night and wrote down the details since I've had problems with this sort of thing before with ATT. I waited 2 bills to hope to see something on it that said when the reward card would be coming. Called customer service today and they see no signs of it. Our 3 months aren't up but I did expect a notice somewhere. Not surprised ATT. This really is the last straw with our family. We moved from Southern California and agreed to keep ATT in Ohio. But there are so many other options now. I've spent 30 minutes on this today with phone calls. Internet service is poor, so my son will get his wish to have better service somewhere else.