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jftobias3's profile

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3 Messages

Mon, Jul 31, 2017 3:31 PM

I am having multiple issues with Uverse and billing and customer service

I switched to Uverse from Comcast back in May and since then have had a run of issues that I cannot seem to get resolved through customer service.

  1. I use a ir sensor to trigger my devices in a media closet in a room behind the tv. It works with no issue with all my devices (Apple TV, Playstation, speaker receiver) and worked with no issue with the Comcast box. The Uverse remote does not work with it and only works if I stand almost in front of the receiver which is in the next room. The installation person said the only option was the point anywhere remote. Well I have been sent 3 remotes from customer service and the point anywhere remote and still it does not work. I have even replaced the IR sensors and still only Uverse does not work. Any suggestions?
  2. I was told that I was being sent the Point Anywhere remote for free by two representatives and yet I was charged for it. I called and offered to return it because again I was told I would not be charged and it does not even resolve my issue. I was told it was not returnable and offered a credit but I do not think I should pay it and hope that I will get the credit because I have been lied to twice already.
  3. I bundled my wireless service and changed to the Unlimited Plus plan partly for the HBO credit. At looking at my bill I am charged $26 for the HBO and only receive a $16 credit towards it. I have asked for an explanation but Uverse support always sends me to wireless support but neither one says they can assist me. Who should I talk to?
  4. I feel very misled from support but also feel like there is something lost in the conversation that if I spoke to someone in the US they may have a better understanding. I am very frustrated that I cannot reach a resolution on these issues and really missing Comcast. Is there a place to file a grievance? 

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1 Message

4 y ago

I hate ATT.  I signed up for Direct TV, internet and internet phone in May because I was attracted to the $89 per month promotion and Comcast was getting much too expensive.  I already used ATT for wireless and my land line.  During the signup process, I also cancelled my landline since I really don't use it anymore and the only calls I received were sales calls (yes, I am on the "do not call" register).  So, I started to get random bills.  I called and told ATT that I had expected everything to be bundled.  A couple of bill cycles later, they managed to do that, but only after talking to several people.  I was also advised to call PACBELL to make sure that my land line was truly cancelled.  I did, and it was.  So, I keep getting bills on the old account, and bills on the new account.  In reviewing the bills, I can see that I am being charged for the same billing time frame on each account.  I also found out that I had been continually billed on the dead phone line.  After spending over an hour and 15 minutes on the phone with 4 different people, the call was dropped (of course, I use ATT) and even though they took my phone number, no one called me back.  The last idiocy I heard was an explanation that when I bundled my bill (it had already been bundled with land line and wireless) that it would be charge a month in advance.  This seemed utterly stupid to me.  So, I just received yet another $300+ bill (so I guess i didn't pay for a month in advance) which, they say, contained "a prorated period."  Since I already paid a full billing cycle under the new account, what could be prorated?????  I am fit to be tied and the people there are all total mor*ns.  My closing bill and my new account bill are charging me for the same services in the same time frame.  What is so hard about understanding that I am being double billed!!!!  Do they just expect people to give up in total frustration and pay the bloody thing?  I hate ATT.

Contributor

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1 Message

4 y ago

I'm having the same problem. And it's very frustrating. So now I'm trying to find out how to make a complaint on AT&T
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