I am having multiple issues with Uverse and billing and customer service
I switched to Uverse from Comcast back in May and since then have had a run of issues that I cannot seem to get resolved through customer service.
- I use a ir sensor to trigger my devices in a media closet in a room behind the tv. It works with no issue with all my devices (Apple TV, Playstation, speaker receiver) and worked with no issue with the Comcast box. The Uverse remote does not work with it and only works if I stand almost in front of the receiver which is in the next room. The installation person said the only option was the point anywhere remote. Well I have been sent 3 remotes from customer service and the point anywhere remote and still it does not work. I have even replaced the IR sensors and still only Uverse does not work. Any suggestions?
- I was told that I was being sent the Point Anywhere remote for free by two representatives and yet I was charged for it. I called and offered to return it because again I was told I would not be charged and it does not even resolve my issue. I was told it was not returnable and offered a credit but I do not think I should pay it and hope that I will get the credit because I have been lied to twice already.
- I bundled my wireless service and changed to the Unlimited Plus plan partly for the HBO credit. At looking at my bill I am charged $26 for the HBO and only receive a $16 credit towards it. I have asked for an explanation but Uverse support always sends me to wireless support but neither one says they can assist me. Who should I talk to?
- I feel very misled from support but also feel like there is something lost in the conversation that if I spoke to someone in the US they may have a better understanding. I am very frustrated that I cannot reach a resolution on these issues and really missing Comcast. Is there a place to file a grievance?