Uniquely for you. Preorder the new Google Pixel 6.
mem_edge's profile

Contributor

 • 

1 Message

Mon, Aug 15, 2016 8:34 PM

How to stop ATT "offer" phone calls?

I cannot find anywhere in my account settings to opt out of ATT marketing calls. Please help me understand how to do this.

 

I am receiving multiple calls per day from ATT telling me that I'm since I'm such a loyal customer so they want to give me Epix for free......for 30 days. I answered the call once and spoke with a really nice rep, but told her I would call back if interested, but they keep calling.  I was also told that the offer was only available over the phone and that I could not sign up for this offer online, which is not true because I confirmed that I could select the exact offer in my account.

 

I have blocked the actual number for now, but would prefer some setting where I can choose how ATT contacts me. Links in the privacy policy for "numbers to call" to opt-out of marketing go nowhere. It's just a loop.

 

Thanks!

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

172.5K Messages

5 y ago

Hi @mem_edge,

 

Check out this link. You will find the information you are looking for. 

 

-ATTU-verseCare

New Member

 • 

2 Messages

3 m ago

I keep receiving calls from ATT DAILY to offer their services, saying they are calling their customers. Well, I am NOT an ATT customer. I had their internet in 2004 or 2005, and I had so much trouble, it messed up my computer. Finally, they told me I was too far from the home office! I would NEVER use ATT again! I have Spectrum and their service is great even though I wish it cost less. Leave me alone ATT-don't you realize when you call someone every day who doesn't want you, it just makes someone HATE you!!!

ATTHelp

Community Support

 • 

172.5K Messages

3 m ago

Hi, @OldBabyface.

 

To stop receiving calls, sign up for the Do Not List using the link provided in the accepted solution.

 

Thanks for contacting the AT&T Community Forums team.

 

Aminah, AT&T Community Specialist

New Member

 • 

2 Messages

3 m ago

More problems when I tried your solution!!!!

ATTHelp

Community Support

 • 

172.5K Messages

3 m ago

Hey @OldBabyface, we understand that you're still having trouble. We're here to help.

Please let us know so we can better assist you.

 

Charles, AT&T Community Specialist

ACE - Professor

 • 

5.2K Messages

3 m ago

Please don't respond to threads over a year old. I'll keep this open for now, but remember that it's ok to start a new thread instead of replying to one from five years ago.

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.