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Thu, Oct 29, 2020 8:05 PM

How to file a claim for property damage caused by AT&T?

Can anyone tell me a phone number to file A claim? Plz

the 1800-894-0374 is no longer in service.



Brand User

Community Support


140.6K Messages

a month ago

 HI @Qi561, we are happy to help.


AT&T claims are handled through Sedgwick, our claims administrator. 


File a new claim

If you need to file a new claim, have the following information available:

  • Location – The physical address or GPS coordinates for the location where damage occurred.
  • Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have the information together, call 1-800-288-2020 and ask to file a new claim.


If an AT&T representative has given you a claim number and you haven’t heard anything in 24 hours, or you’ve already filed a claim and want to follow up, call 855.462.6537 to check the status.



If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!


Lafayette, AT&T Community Specialist


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