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Contributor

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1 Message

Fri, Sep 14, 2018 10:02 AM

How long does it take to reactivate service?

My account was suspended due to non-payment, so I paid the past due balance once I got paid (literally a few hours later) to have service restored but we still do not have service. The payment shows up on the account and on my bank statements so how long do we have to wait for service to resume? I'd rather not have this stretch on into the weekend.

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Brand User
ATTHelp

Community Support

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136.2K Messages

2 years ago

Hey @KDobson32,

 

Let's see if we can get those services restored!

 

It usually takes about 2 hours after full payment is received for services to be automatically restored. It's been a while since you first posted this, so let us know if you still need services restored and we'll look into what's going on.

 

Rury, AT&T Community Specialist

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Contributor

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1 Message

a year ago

I am having the same problem. I paid the balance 4 hours ago and still nothing. 

Contributor

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1 Message

a year ago

Me too!!! It's been 3 hours for me!

Contributor

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1 Message

a year ago

Been 3hrs since ive paid in full still no services

Contributor

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2 Messages

a year ago

Same here! Paid in full! Zero balance. No service.  It’s been 3 hours.  How long does it take? 

New Member

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2 Messages

7 days ago

22 hours for me.  This is absurdity. 

(edited)

Brand User
ATTHelp

Community Support

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136.2K Messages

7 days ago

We are here to help with your services, @Jshwllbbtt.

 

If two hours have passed and your services have not been restored. You maybe experiencing a sync trouble. Usually restarting your AT&T device will restore your services.

 

Let us know if this helps.

 

 

Max, AT&T Community Specialist

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New Member

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2 Messages

7 days ago

@ATTHelp i’ve hit the physical reset button, I’ve left it unplugged for 20 seconds and then plug it back in, I have restarted the modem through the modem setting screen when I type in the IP address in the url bar, and I’ve tried to restart it the broadband connection as it says it is down but I am unable to get to the next screen once I hit restart (to the screen where we  asked for the code on the back). If I try to chat and request help on AT&T’s website it just tells me that I need a technician to come out which to be honest I think is an overreaction nor do I don’t see a technician being able to solve this problem which is why I am reaching out on this forum.

ACE - Professor

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3.7K Messages

7 days ago

This forum is a customer-to-customer forum.

 

You're probably best to call 800-288-2020.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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136.2K Messages

7 days ago

@Jshwllbbtt

 

If a simple reset didn't get your service back up, you may want to run diagnostics with the Troubleshoot & Resolve Tool. Sign in so that the options are specific to your equipment, click the Internet tab and follow the prompts.

 

Let us know how it went!

 

Aminah, AT&T Community Specialist

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