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Sun, Aug 4, 2019 9:06 PM

How long can service be suspended before it is disconnected?

I am a ex ATT employee and been a customer for over 20 years. I have always stuck to my payment arrangements. I had a hardship in June that I am just now getting caught up with and I am afraid my Uverse service will be suspended before I can make my payment. How long is Uverse service suspended before it is completely disconnected. 


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Brand User

Community Support


136.7K Messages

a year ago

Hi There @AmazingM,


That is a great question. We can help with that.


According to the information that we have, the account is fully disconnected(cannot be resumed) after 60 to 90 days or 3 bill cycles after the first suspension, if payment has not been received. Please check your statement for your bill cycle and amount due.


Matthew, AT&T Community Specialist

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