How horrible the customer service is

Hi @PhreddSmytthe

Thank you for reaching out to us. We'll be happy to assist you with your Wifi Calling issue. What phone do you have? Where are you located? When did you first start having issues with Wifi Calling? Have you tried any troubleshooting? With more details, we'll have a better idea of how to proceed.

Darais, AT&T Community Specialist

I went into a store to transfer service to my husbands plan and they told me I could  get a free iPhone pro max if I traded mine in. I said ok, The agent looked at my phone noticed it had a crack in the screen didn’t say a word 35 minutes later says I can’t trade that in and it has a cracked screen I said if I paid $200 down the road to get it fixed can I trade it in on this plan and get the free phone he said absolutely. My husband and I go down the road pay $200 to fix the phone go back to the store he then tells us I’m sorry your phones only worth $35 trade-in you don’t get the free phone that’s absolutely horrible customer service and gave us nothing but the runaround and I work for Wells Fargo corporate. 

it is the absolute worst!  Transfer transfer hold, disconnect...and if  you get someone that can answer your question you are on hold forever.  The shortest call I have had(except being disconnected) has been 1 hour and 50 minutes!  longest was 3 hours and 10 minutes...most transfers..5!

Dealing with At&t customer service has been a traumatic nightmare that is negatively affecting my health. I’ve suffered a previous heart attack and fear dealing with them is going to cause another one. This is a heartless and dysfunctional  company and I would advise anyone to not make the same mistake I did and go elsewhere for what ever service you’re seeking.

A total nightmare. I would advise anyone to choose another company

We should join together for a (Edited per community guidelines) suit.  It’s predatory.   They need to be held accountable.  

I agree. They keep sending us threatening letters saying we need to "upgrade" to their fiber optic line. BUT the line was installed two weeks ago and the computers STILL do not know that the service is complete. The left hand does not know what the right hand is doing within this company.

Agree - customer service is horrible. Been going on a year now for one issue of mine, still no resolution. And they inaccurately log the calls that are made in to them. All relevant information is missing. Convienent!

I have been an ATT customer for years. I have 4 wireless lines, internet, and DirecTV and am considering cancelling all of it after my experience today. I spent 3 hours of my day on the phone today— getting transferred from department to department only to be hung up on and eventually transferred to customer retention, where I stayed on hold until their closing time at 9pm. The kicker is what I need I thought was very simple. I recently added a line (which I now regret). The phone we wanted is on back order until May—5 months from now- which the lady who took the order over the phone didn’t tell me. All I wanted was to see what alternatives were available and get the phone we want sent ASAP. I can’t do it online because it is an exchange of the phone they originally sent us. Every person I talked to couldn’t speak English or understand me, and after taking all of my information down and talking to me for several minutes would transfer me with no explanation to the new person, who would have no idea why I’m calling and I’d have to start over. I am beyond livid. I’m 9 months pregnant and don’t need this stress right now. For as much money as I give this company every month, I expect better service.