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Teacher

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1 Message

Sun, Nov 12, 2017 6:05 AM

How horrible the customer service is

Does anyone else feel like this company has a horrible customer service department? I feel like my questions never get answered they always want to go to a different topic you never mentioned. Also does anyone else have a problem where their making their payments each month, then next thing you know your being charged more than you should be charged?

Responses

New Member

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1 Message

3 months ago

They are the worst of the worst. Two hours listening to same irritating female repeating crappy adverts over and over again.  All I want is someone to re-enable wifi calling that suddenly got switched off.

YRSrviceIsAScam

Contributor

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31 Messages

3 months ago

Their customer service is designed to aggravate you into just not bothering.  That way you just keep sending your checks and they can do whatever they want.  It should be criminal. If any other business operated this way there would be a revolt. 

Brand User
ATTHelp

Community Support

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140.3K Messages

3 months ago

We surely don't want you to feel aggravated, @YRSrviceIsAScam!

 

Do you need help with anything? We'd be happy to assist if you have a problem. Just give us all the details, and we'll get started.

 

We'll be awaiting your response!

 

Aminah, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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31 Messages

3 months ago

We should be writing letters to our Congress people.  This type of consistent and concurrent behavior is predatory and should be illegal.  (If we behaved similarly with their payments, they wouldn’t tolerate it.  So why do we have to be enslaved by their predatorily designed incompetence?) 

Brand User
ATTHelp

Community Support

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140.3K Messages

3 months ago

Hi @TiredwithThis

 

Thank you for reaching out to us. We'll be happy to look into this for you. For your privacy, I am setting this thread to private so that only you and our team can view it. Please respond with the primary phone number associated with your account. We'll then be happy to review what's going on. Thank you.

 

Darais, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

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140.3K Messages

3 months ago

Hi @PhreddSmytthe

 

Thank you for reaching out to us. We'll be happy to assist you with your Wifi Calling issue. What phone do you have? Where are you located? When did you first start having issues with Wifi Calling? Have you tried any troubleshooting? With more details, we'll have a better idea of how to proceed.

 

Darais, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

2 months ago

I went into a store to transfer service to my husbands plan and they told me I could  get a free iPhone pro max if I traded mine in. I said ok, The agent looked at my phone noticed it had a crack in the screen didn’t say a word 35 minutes later says I can’t trade that in and it has a cracked screen I said if I paid $200 down the road to get it fixed can I trade it in on this plan and get the free phone he said absolutely. My husband and I go down the road pay $200 to fix the phone go back to the store he then tells us I’m sorry your phones only worth $35 trade-in you don’t get the free phone that’s absolutely horrible customer service and gave us nothing but the runaround and I work for Wells Fargo corporate. 

New Member

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2 Messages

2 months ago

it is the absolute worst!  Transfer transfer hold, disconnect...and if  you get someone that can answer your question you are on hold forever.  The shortest call I have had(except being disconnected) has been 1 hour and 50 minutes!  longest was 3 hours and 10 minutes...most transfers..5!

New Member

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3 Messages

a month ago

Dealing with At&t customer service has been a traumatic nightmare that is negatively affecting my health. I’ve suffered a previous heart attack and fear dealing with them is going to cause another one. This is a heartless and dysfunctional  company and I would advise anyone to not make the same mistake I did and go elsewhere for what ever service you’re seeking.

New Member

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3 Messages

a month ago

A total nightmare. I would advise anyone to choose another company

Contributor

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31 Messages

a month ago

We should join together for a (Edited per community guidelines) suit.  It’s predatory.   They need to be held accountable.  

(edited)

New Member

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2 Messages

a month ago

I agree. They keep sending us threatening letters saying we need to "upgrade" to their fiber optic line. BUT the line was installed two weeks ago and the computers STILL do not know that the service is complete. The left hand does not know what the right hand is doing within this company.

New Member

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2 Messages

a month ago

The left hand does NOT know what the right hand is doing in this company.  When you do have to call them you ALWAYS get someone with a thick accent whom you can not understand.   Our fiberoptic line has been installed for two weeks now and they are STILL calling and hounding us with threatening letters. The upgrade service is free but that does not stop them from acting like you did not pay your bill.

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