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upsetformercustomer's profile

New Member


1 Message

Wednesday, March 29th, 2023 6:20 PM


Horrible Customer Service

For Direct TV, I was charged for an early cancellation fee,  even though the agent who I cancelled with assured the cancellation was done correctly at the right time.  It's only $21.20, but I have now been on the phone with customer service FIVE times for almost 2 Hours total time, and it's still not resolved.  The last agent said check would be sent 3-5 days.  3 weeks later I call and am told it wouldn't be until at least 60 days after cancellation,   so. . . the last agent outrighted lied , or they have such bad supervision and training, they can't give you a correct answer.  This family will never purchase any ATT product of any kind here on out.    Do better. 


ACE - Expert


32.3K Messages

2 months ago

AT&T has spun off AT&T TV / DIRECTV to a separate DIRECTV company.  Please see their forums here:

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