Contributor
•
2 Messages
Horrible customer service
I chatted online for over an hour. You said a supervisor HAD to call me. Alan called me, told me to log out of chat. I did and he put me on hold to look over my account. I was on hold for 30 minutes and you closed shop. Why did you treat me like that?
ATTHelp
Community Support
•
230.7K Messages
6 years ago
@WNTOFW I apologize for this inconvenience, this is not how we treat a customer. But no worries, I am more than happy to assist you and help you out with your concern. You are a valuable customer and in order for me to assist you, can you please send me a private message with your account number, name, and phone number?
@ATTCare
0
0
ATTHelp
Community Support
•
230.7K Messages
6 years ago
@WNTOFW Hey there! I apologize to you for the inconveniences you have been going through with our services. I would like to help you out with this. Could you please send me your account number, name and phone number through private message?
Thank you so much!
@ATTCares
0
0
WNTOFW
Contributor
•
2 Messages
6 years ago
My name is Byron L . My account number is [edited for privacy – please do not post personal information]
0
0
ATTHelp
Community Support
•
230.7K Messages
6 years ago
Hi @WNTOFW I can see that you posted your personal information for me, however, since it was not sent through a private message your information would be exposed to the public and the system deleted it right away, this si all for security purposes. I appreciate your understanding, Please share that information with me again and send over a private message. Have a great evening!
@ATTCares
0
0
ATTHelp
Community Support
•
230.7K Messages
6 years ago
Hi @WNTOFW I can see that you posted your personal information for me, however, since it was not sent through a private message your information would be exposed to the public and the system deleted it right away, this si all for security purposes. I appreciate your understanding, Please share that information with me again and send over a private message. Have a great evening!
0
ATTHelp
Community Support
•
230.7K Messages
6 years ago
@ATTCares
0
0
shutton1
New Member
•
6 Messages
4 years ago
the worst! they dont care about customers
0
0
NP70
New Member
•
19 Messages
4 years ago
They are horrible people!
0
0