New Member
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3 Messages
Help With Bill
I have been an ATT customer for 15 years, have two cell lines, an iPad line, U-verse and ATT 1000 internet. I lost my job due to Covid and was unemployed for 5 months until this past week. ATT was nice enough to not turn off my service but now I owe a huge amount. Does ATT ever help with a bill or reduce it for longtime customers? I know it seems like a pipe dream but my bill is thousands of dollars and I thought I’d at least ask and see if anyone had any experience.
Accepted Solution
Official Solution
skeeterintexas
ACE - Expert
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27.7K Messages
4 years ago
MAKE A PAYMENT ARRANGEMENT
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robmark1749
New Member
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2 Messages
4 years ago
I need to pay my bill on the 3rd of September when I get my Social Security check. Sincerely, Robert Markus
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ATTHelp
Community Support
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231.3K Messages
4 years ago
Hi @robmark1749, thanks for reaching out.
If you're just needing to change the payment date, please see our payment arrangement article for information on how.
If you'd like to change your billing due date every month you'll want to contact our billing department for assistance.
Please let us know if this helped or if there are any other questions.
Jeff, AT&T Community Specialist
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maryt29
New Member
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1 Message
4 years ago
Good afternoon
I have been an AT&T for years and my service was discounted today. I have no service cant talk with my mom who has several health issue. Covid-19 I was occupied mind wise I could not pay my bill on 8-28-20 which is $110.69 and the other was set for 9-4-20. My rent is due 9-11-20 so I cant pay it then I can pay it on the 9-25-20 :( :( please help me. I tried to borrow the money to pay the $110 but I never got it. I am trying hard but its not working.
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Luisv
New Member
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2 Messages
4 years ago
Hello I’ve been with AT&T for a decade I was laid off as well back in March. I’m a truck driver and my wife is a LVN she decided to be a stay at home mom because we had a baby boy back in April. My CDL was suspended and I recently got that fixed but in the meantime I’ve been receiving unemployment checks. With that little check we have to budget all our bills. I didn’t skip any payments when ATT offered in the summer. But now the bills have stacked and my service is suspended. I lost a job offer because of it and I have to go to my moms house to use her WiFi. I just want to get back to work, at least if y’all can reinstate my service and let me keep paying on it. Because to be honest it’s downright cruel to disconnect or suspend services at this moment in time. When I try to get a hold of a representativethe first thing I hear is if I’m interested in a deal. COME ON AT&T THERES A TIME AND PLACE TO MAKE A PROFIT BUT NOT RIGHT NOW!!! When all this pandemic stuff is behind us and people share their stories, wouldn’t y’all like to be the organization that said screw charts, money gains, who sold what and what volume. If customer service is your priority then step up. I know there’s thousands of people going through the same or worse and they want a piece of their normal life back. Of course the CEO,COO,or any suit at the top has the final say and to them I say don’t worry about your bonus checks being light this year or that you can’t get your usual spot at the country club because profits were low. One day the good karma will reward you.- Luis V (Edited as per community guidelines).
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