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3 Messages

Sun, Jul 12, 2020 9:11 AM

Help With Bill

I have been an ATT customer for 15 years, have two cell lines, an iPad line, U-verse and ATT 1000 internet. I lost my job due to Covid and was unemployed for 5 months until this past week. ATT was nice enough to not turn off my service but now I owe a huge amount. Does ATT ever help with a bill or reduce it for longtime customers? I know it seems like a pipe dream but my bill is thousands of dollars and I thought I’d at least ask and see if anyone had any experience. 

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skeeterintexas

ACE - Expert

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16.2K Messages

4 months ago

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

My bill is too high at this point. It won’t allow me to make a payment arrangement. I was hoping I could call and ask if I could cut off my UVerse, knock out a wireless line, lower my internet and let me pay off my balance tacked on to each bill every month. My new job pays well but not well enough where I can pay a 3200 dollar ATT bill right off the bat. Not looking for pity, just seeing if anyone has heard of them making unique payment arrangements or if it’s pretty straight and narrow. 

ACE - Expert

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16.2K Messages

I've had an AT&T landline since 1972, cell phone service when it was Cingular and Uverse TV/Internet/VOIP since 2007.  I even bought AT&T stock thinking it was a good investment *eyeroll* but I would never expect them to treat me any differently than anyone else.

 

You should have reduced your service earlier to something manageable.  And FYI:  Paid TV service is considered a luxury.

 

Don't be surprised it the unpaid balance goes to collections.  The good news there is that sometimes you can negotiate with a collection agency for a lower amount.  While the debt will continue to be on your credit report, it will show a $0 balance tagged as 'slow pay'.

(edited)

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

I figured that would be the case but just wanted to see if it was worth calling and asking. I wasn’t mentioning being a customer for 15 years as a brag. I just mentioned it because they always mention it to me. Maybe that’s just a ploy but I thought maybe it would make a difference. I guess not. And you’re 100% correct. I should have lowered my service earlier and I didn’t. 

New Member

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2 Messages

3 months ago

I need to pay my bill on the 3rd of September when I get my Social Security check. Sincerely, Robert Markus   

Brand User
ATTHelp

Community Support

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140.2K Messages

3 months ago

Hi @robmark1749, thanks for reaching out. 

 

If you're just needing to change the payment date, please see our payment arrangement article for information on how.

 

If you'd like to change your billing due date every month you'll want to contact our billing department for assistance.

 

Please let us know if this helped or if there are any other questions.

 

Jeff, AT&T Community Specialist 

 

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

3 months ago

Good afternoon

 

I have been an AT&T for years and my service was discounted today. I have no service cant talk with my mom who has several health issue. Covid-19 I was occupied mind wise I could not pay my bill on 8-28-20 which is $110.69 and the other was set for 9-4-20. My rent is due 9-11-20 so I cant pay it then I can pay it on the 9-25-20 :( :( please help me. I tried to borrow the money to pay the $110 but I never got it. I am trying hard but its not working.

New Member

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2 Messages

a month ago

Hello I’ve been with AT&T for a decade I was laid off as well back in March. I’m a truck driver and my wife is a LVN she decided to be a stay at home mom because we had a baby boy back in April. My CDL was suspended and I recently got that fixed but in the meantime I’ve been receiving unemployment checks. With that little check we have to budget all our bills. I didn’t skip any payments when ATT offered in the summer. But now the bills have stacked and my service is suspended.  I lost a job offer because of it and I have to go to my moms house to use her WiFi. I just want to get back to work, at least if y’all can reinstate my service and let me keep paying on it.  Because to be honest it’s downright cruel to disconnect or suspend services at this moment in time.  When I try to get a hold of a representativethe first thing I hear is if I’m interested in a deal.  COME ON AT&T THERES A TIME AND PLACE TO MAKE A PROFIT BUT NOT RIGHT NOW!!! When all this pandemic stuff is behind us and people share their stories, wouldn’t y’all like to be the organization that said screw charts, money gains, who sold what and what volume.  If customer service is your priority then step up.  I know there’s thousands of people going through the same or worse and they want a piece of their normal life back.  Of course the CEO,COO,or any suit at the top has the final say and to them I say don’t worry about your bonus checks being light this year or that you can’t get your usual spot at the country club because profits were low. One day the good karma will reward you.- Luis V (Edited as per community guidelines). 

(edited)

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