Have to resign in to U-verse app every time

Every time I open the U-verse app i have to enter my login info, even though I’ve checked Keep Me logged In. Why is this happening all of a sudden?

Community Support

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207.9K Messages

3 months ago

We're here to help with keeping you logged in to your U-verse app, @Maryev103!

We've got a helpful Forums post that contains troubleshooting steps that you can take for your app. You'll find some of those suggestions listed below:

Restart the device.
Delete cache. Varies on phone, browser or device operating system.
Uninstall and reinstall the app
Verify you have the latest software/ operating system on your phone or tablet
Turn off other apps that may be in use

The troubleshooting steps shared above can help to eliminate a number of issues with the U-verse app, such as what you're experiencing now.

Please let us know how it goes!

Lacey, AT&T Community Specialist

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