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hoahenry714's profile

Contributor

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1 Message

Sat, Dec 30, 2017 6:59 PM

Has anyone had success with filing a FCC complaint against ATT Uverse???

This is my first time trying to file a complaint for anything.  I have been an AT&T customer over 20 years and Uverse 5 years.  I am livid due to how I have been treated by AT&T.  A supervisor and rep hung up on me the past 2 days when I was sharing my bad experience. I work in the insurance industry and if there was a complaint to the department of insurance every single employee at my company is held accountable and we try to make sure to correct any wrong doings.  Is it the same with the FCC? Will an FCC complaint help with AT&T trying to correct what went wrong or am I wasting time?

 

Any help or guidance is appreciated.  Thank you in advance.

 

-HN

Mentor

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33 Messages

3 y مضت

Don't listen to arrogant, abusive, intimidating employees of ATT or of
posters who do the same.

Call Retention. Be firm - say at the beginning, "I expect to be offered a
similar price to what I have paid. If this will not be offered me, I will
disconnect all services." If that call doesn't work, or your don't like
the representative you got, just hang up, and call back. Do this several
times; also, you can ask for their supervisor (plan on waiting).

Rinse and repeat until you get an acceptable price. These reps are liars,
and incompetent, and at least half the time, do not extend offers they
could extend you, particularly as an ongoing customer. I forget the term
used, something like "Preferred Customer Pricing Offers."

Tutor

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3 Messages

3 y مضت

Thanks Will - yeah I know that when they reply with that type of crap, they are trying to intimidate you and keep you from taking action.  I just got off the phone with a rep - no help obviously.  Waiting for a supervisor to call me back.  It will be a quick convo - either work with me, or cancel services.  Talked to my neighbor across the street this morning, and he said he got mailed notification 1 month before his promo ended, so they DO do it.  They just didn't do it in my case for whatever reason.  But all your points are 100% valid.  Will see what the supervisor comes back with.  If they can't help, guess I'm switching services and filing a grievance if necessary.

Contributor

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1 Message

3 y مضت

Ok......So I agree, it is the customer's responsible to understanding their bill and promo BUT I too have an issue with ATT promo.....Once I realized that this was a promo I made a point to go into my account and change my package promo to a smaller package (that wasn't a promo) one month before the promo ended. In doing this, the package that I pick had $ 55 as the price, nothing said, it was still showing promo prices or that it would end in one month. When I rec'd my bill it was double. So, when I called Customer Service the first girl said, it was still in promo "space" I replied, that's very misleading due to the fact I purposely changed to the smaller package so that my bill would not go up. I informed her that I wanted to cancel ALL Uverse and only have internet.....instead of addressing that, she asked if I had wanted to change my cell phone carrier to them.......my reply was this, why would I want to change my cell phone carrier? I'm not happy with the Uverse Promo Issue and could you please stay focus on the that before trying to sale me on something totally unrelated. An with that she transfer me to someone else who I might add was very nice and helpful. She explained the whole promo issue to me again.......to which I explained again that this is very misleading, considering that I purposely made changes a month prior to avoid this issue.....she totally understood and could see why I was upset........Totally, totally unhappy with this.....if its a PROMO say it up front tell how long its for, If we (I) choose to change put the prices to reflect a NON PROMO..... Very misleading and very unhappy

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