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hoahenry714's profile

Contributor

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1 Message

Saturday, December 30th, 2017 6:59 PM

Has anyone had success with filing a FCC complaint against ATT Uverse???

This is my first time trying to file a complaint for anything.  I have been an AT&T customer over 20 years and Uverse 5 years.  I am livid due to how I have been treated by AT&T.  A supervisor and rep hung up on me the past 2 days when I was sharing my bad experience. I work in the insurance industry and if there was a complaint to the department of insurance every single employee at my company is held accountable and we try to make sure to correct any wrong doings.  Is it the same with the FCC? Will an FCC complaint help with AT&T trying to correct what went wrong or am I wasting time?

 

Any help or guidance is appreciated.  Thank you in advance.

 

-HN

Contributor

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1 Message

5 years ago

I filed a complaint. They gave me $100 credit and then denied all wrong doing in their response to the FCC. So you might get a bribe, but not peace of mind a difference has been made.

Contributor

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2 Messages

5 years ago

I'm going to file an FCC complaint.  I tried for months and months to get ATT to repair my service and after 5 or 6 techs and 2 months of terrible 'service', they couldn't make our service work.  They blamed it on the neighborhood and every single tech had a different excuse.  Every time I called to try and cancel they begged me to give another tech a chance.  After the last failure, disconnected all the equipment, cancelled service and returned all equipment.  They refused to cancel my service that day even though there was no service.  They still insisted on charging me through the end of the cycle.  To add insult to injury when I reported them to the BBB they added yet another billing cycle and a bogus $100 tech charge.  Then they added late charges when I wouldn't pay the bogus bill until it was corrected.  They finally removed the $100 charge but still insist on the charges for remaining time of the billing cycle when I didn't have their service AND the late charges.  If you look it up, this is their modus operandi.  I will fill complaints.  

Mentor

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33 Messages

5 years ago

@dinglesby 

 

Good for YOU!  You did exactly the right thing and put them in their place.  They think they can bully the customer around and hold them to cancellation fees.  That's why I fought to get the still bloated promotional contract rates with a "no cancellation fee on this account" notation so they can NOT pull this on me.  

 

 

Teacher

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11 Messages

5 years ago

I just filed an FCC complaint also. Best thing to do because when you call them they don't help, and they deny deny deny.

Tutor

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3 Messages

5 years ago

My bill just went up $70 on ATT without any warning.  My 24 mo promotion had apparently ended.  But I told the guy who installed it that I specifically wanted to be alerted when the promotion was coming to an end and he said "yeah we always do by either email or mail".  Well, I didn't get a call, text, email or letter.  So when I went to pay my bill, it had jumped $70.  Tried to do the "chat" last night and that didn't go anywhere except that I got in on record that I wasn't set up to receive the alert and the tech person set it up for me now.  I'm calling them in the morning expecting no help whatsoever.  But I'm going to pay the amount I normally pay and end my service if they don't do anything to resolve it.  As for the outstanding $70 + partial month this month...they're not going to be seeing one cent of that money because it was totally low of them to spring that bill on me.

 

If I get pushback as I expect to get, I will also be filing an FCC complaint under the guise of "deceptive business practices".  

Tutor

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3 Messages

5 years ago

Yep, just the type of arrogant, shortsighted response I would expect.  Good prep for tomorrow's phone call most likely I suppose.  I have no issues filing if need be.  Shady business practices can be stopped if enough people speak up, despite what you may believe.  Good day to you.

Mentor

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33 Messages

5 years ago

Don't listen to arrogant, abusive, intimidating employees of ATT or of
posters who do the same.

Call Retention. Be firm - say at the beginning, "I expect to be offered a
similar price to what I have paid. If this will not be offered me, I will
disconnect all services." If that call doesn't work, or your don't like
the representative you got, just hang up, and call back. Do this several
times; also, you can ask for their supervisor (plan on waiting).

Rinse and repeat until you get an acceptable price. These reps are liars,
and incompetent, and at least half the time, do not extend offers they
could extend you, particularly as an ongoing customer. I forget the term
used, something like "Preferred Customer Pricing Offers."

Tutor

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3 Messages

5 years ago

Thanks Will - yeah I know that when they reply with that type of crap, they are trying to intimidate you and keep you from taking action.  I just got off the phone with a rep - no help obviously.  Waiting for a supervisor to call me back.  It will be a quick convo - either work with me, or cancel services.  Talked to my neighbor across the street this morning, and he said he got mailed notification 1 month before his promo ended, so they DO do it.  They just didn't do it in my case for whatever reason.  But all your points are 100% valid.  Will see what the supervisor comes back with.  If they can't help, guess I'm switching services and filing a grievance if necessary.

Contributor

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1 Message

5 years ago

Ok......So I agree, it is the customer's responsible to understanding their bill and promo BUT I too have an issue with ATT promo.....Once I realized that this was a promo I made a point to go into my account and change my package promo to a smaller package (that wasn't a promo) one month before the promo ended. In doing this, the package that I pick had $ 55 as the price, nothing said, it was still showing promo prices or that it would end in one month. When I rec'd my bill it was double. So, when I called Customer Service the first girl said, it was still in promo "space" I replied, that's very misleading due to the fact I purposely changed to the smaller package so that my bill would not go up. I informed her that I wanted to cancel ALL Uverse and only have internet.....instead of addressing that, she asked if I had wanted to change my cell phone carrier to them.......my reply was this, why would I want to change my cell phone carrier? I'm not happy with the Uverse Promo Issue and could you please stay focus on the that before trying to sale me on something totally unrelated. An with that she transfer me to someone else who I might add was very nice and helpful. She explained the whole promo issue to me again.......to which I explained again that this is very misleading, considering that I purposely made changes a month prior to avoid this issue.....she totally understood and could see why I was upset........Totally, totally unhappy with this.....if its a PROMO say it up front tell how long its for, If we (I) choose to change put the prices to reflect a NON PROMO..... Very misleading and very unhappy

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