Has anyone experienced or experiencing an outage?
I've been a U-verse customer since 2014 and this is the first outage I've experienced. I'd like to know if it is normal not to notify customers of the outage and ask them to check their connection every two hours until the issue is resolved.
Outages happen and I can respect that issues will arise without a determined resolution date. However, to request that customers call in order to identify the issue (as I was having an issue connecting to the internet)... I received the automated response "known issue that is being worked on" and then to talk to a representative and be told to check my connection every two hours as they do not have an estimated resolution time/date is quite archaic.
Why doesn’t ATT email those impacted if it is "known issue" and why they don't email or notify when the issue is resolved?
I'm surprised I am bringing this up on a forum and not just enjoying my day at Starbucks using their internet.