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New Member

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8 Messages

Wed, Sep 30, 2020 12:40 AM

Getting credit for already returned U-Verse equipment

I returned my U-Verse DVR over eight weeks ago along with two U-Verse receivers through UPS. They gave me a receipt listing the serial numbers. Now I got an email and now a letter asking me to return the DVR. It seems they were able to log in the two receivers as returned but not the DVR.

 

I called the 800-288-2020 and spent my usual two hours plus with them for no resolution. Supposedly that problem doesn’t show up in their various systems. Seems AT&T for security reasons compartmentalizes data and account access.

 

Does anyone know of a communication channel such as an email that I can send my receipt from UPS to someone who can access the relevant data and correct my records. If I can’t resolve this I’ll be charge about $150 dollars for this device or spend another two hours on the phone.

Responses

skeeterintexas

ACE - Expert

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16.2K Messages

2 months ago

No email but file a complaint with the BBB.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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8 Messages

2 months ago

I am beginning to get some help with this issue as a result some related billing issues. I submitted a “AT&T-Notice of Dispute” form through the Postal Service and mentioned my problem with the DVR return. At the time of my first posting on this issue I hadn’t heard anything. 

Well the nicest woman called me from the office of the president.  She has access and authority to resolve all my issues. So a possible solution is in progress. By the way the call last a little over 30 minutes and that was me mostly providing my thoughts on how AT&T should be more like the phone company of old, i.e. pre breakup.

 

The form can be found at att.com/disputeresolution. It’s a PDF that once filled out is mailed to Atlanta. They promise to be in contact within thirty days. 

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